EXL Service

Analyst

EXL Service$75K — $123K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or master's degree in engineering, management, or economics
  • 5-7 years of marketing analytics experience
  • Strong SQL and Tableau skills; good to strong Python; decent MS Office proficiency
  • Ability to effectively communicate and adapt quickly to new tools
  • Beginner to good level of experience with AI tools
  • Self-motivated, able to independently analyze complex data and generate multiple solutions

Responsibilities

  • Manage operational delivery to meet quality standards and deadlines
  • Collaborate with onshore managers to define work scope, stakeholders, and timelines
  • Develop and implement management information systems for reporting trends
  • Promote a culture of risk management and continuous improvement
  • Inspire teamwork and responsibility within the engagement team
  • Utilize technology to enhance deliverables and services effectiveness

Benefits

  • Opportunities for professional growth and advancement
  • Collaborative working environment fostering teamwork
  • Emphasis on continuous improvement and innovation
  • Supportive leadership encouraging initiative and self-motivation
Full Job Description
Manage operational delivery and stakeholder relationships for assigned clients. Provide specialized consulting advice based on engagement requirements and support executive-level decision-making. • Technical: Strong SQL and Tableau, good to strong Python; decent level in MS Office • Strong aptitude, good communication, quick to adapt to new tools • Beginner to good level of usage of AI tools • 4-6 years of Marketing analytics experience => Campaign Lifecycle (Design, Implementation and Measurement) and Management; Identification of growth opportunities (TAM and sizing); Identification of optimization opportunities • A person who is smart, ready to burn midnight oil, can dig into complex data on his own (data wrangler), find edge cases and come up with multiple solutions without any hand holding • Motivated and self-driven Salary Range: $75,100 - $123,400 annual base The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process. Responsibilities Plan, monitor & manage operational delivery to ensure adherence to agreed quality parameters & timelines. Implement work management trackers, define roles & responsibilities of team members and roll out a work allocation / delivery plan to track completion Work with onshore managers to agree on scope of work, key stakeholders, escalation matrices, project milestones & timelines Design & Implement management information systems (MIS) for periodic status updates and to identify trends around business processes identified as high on risk / low on controls Drive a culture of Risk and Governance across business processes. Institutionalize ethos of continuous improvement in risk management across all processes and sub processes in scope. Champion customer service to ensure that compliance is integrated in business processes Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services Qualifications Bachelor's or master's degree in engineering or management or economics

About EXL Service

EXL Service is a leading operations management and analytics company that helps businesses enhance growth and profitability. The company provides services in areas such as finance and accounting, customer service, and healthcare. EXL Service was founded in 1999 and is headquartered in New York, New York.
Learn more about EXL Service
Size
31,000 employees
Industry

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