The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Enterprise Portfolio Management Office (EPMO)

Analyst

Department: Enterprise Portfolio Management Office (EPMO)
Location: New York, NY
Reports To: Change Management Governance Director

Role Summary

The EPMO Analyst supports the day-to-day operations of the Enterprise Portfolio Management Office (EPMO) through governance execution, operational administration, tool support, compliance monitoring, and continuous improvement activities. The role partners with project teams, portfolio offices, and governance stakeholders to promote adherence to enterprise standards, policies, procedures, and regulatory expectations.

The Analyst performs quality assurance and quality control reviews, maintains governance records and reports, administers EPMO tools and workflows, supports stakeholder inquiries and requests, and contributes to process improvements that enhance the effectiveness, consistency, and transparency of EPMO operations.

Operations & Administration
Key Responsibilities
• Execute governance activities in accordance with established frameworks, procedures, and controls.
• Support governance inquiries, submissions, approvals, waivers, and exceptions, including documentation validation, status tracking, and record maintenance.
• Perform quality assurance (QA) and quality control (QC) reviews to assess completeness, accuracy, compliance with enterprise standards, and readiness for review and approval.
• Maintain governance procedures, job aids, guidance materials, FAQs, trackers, stakeholder-facing documentation, administration procedures, operational runbooks, and support documentation.
• Prepare and distribute governance reports, metrics, dashboards, and management information, including data quality reviews and reconciliation activities to support governance and portfolio oversight.
• Administer EPMO portfolio management and governance platforms, including Planview, PPP, ServiceNow, workflow routing, form maintenance, data updates, user support, and issue triage.
• Manage governance-related requests, ticket queues, user access, and routine platform administration activities.
• Coordinate and support configuration changes, system updates, testing, enhancement requests, and defect remediation activities.
• Identify opportunities to improve governance effectiveness, tool adoption, operational efficiency, user experience, and data integrity across EPMO platforms.

Execution & Stakeholder Support
Key Responsibilities
• Support execution of Enterprise Change Management governance processes and standards for assigned portfolios and initiatives.
• Provide guidance to project teams and stakeholders on established governance requirements, procedures, and documentation expectations.
• Coordinate recurring communications between EPMO and Line of Business portfolio offices to support alignment and consistency.
• Maintain effective working relationships with project managers, risk partners, and business stakeholders.
• Identify and promptly escalate governance concerns, risks, issues, and exceptions to management.
• Support project teams in navigating governance processes, required artifacts, approvals, and stage-gate requirements.
• Assist with tracking governance decisions, actions, issues, risks, and commitments through resolution.

Continuous Improvement
Key Responsibilities
• Identify opportunities to streamline governance processes and improve stakeholder experience.
• Support testing, documentation, and implementation of process improvements, automation initiatives, and governance tool enhancements.
• Participate in lessons learned reviews, root cause discussions, and governance maturity initiatives.
• Analyze governance metrics, stakeholder feedback, and adoption trends to support continuous improvement recommendations.
• Contribute analysis and recommendations that improve efficiency, transparency, and effectiveness across governance operations.
• Leverage approved AI and automation capabilities to enhance reporting, data analysis, content development, workflow efficiency, and stakeholder support.
• Identify, recommend, and support implementation of AI-enabled solutions, automation opportunities, and process standardization initiatives that improve governance operations and user experience.

What This Role Isn't

This isn't a role where you're expected to have all the answers on day one. We're looking for someone who is curious, analytical, eager to learn, and comfortable navigating new challenges.

You don't need to be an AI expert to succeed in this position. An interest in technology and continuous improvement is more important than deep technical expertise.

While reporting, coordination, and governance activities are part of the role, this position goes beyond project administration. You'll have opportunities to solve problems, contribute ideas, influence outcomes, and support meaningful change across the organization.

This role is not limited to maintaining existing processes. You'll help improve how change management, project governance, reporting, and emerging technologies, including AI, are adopted across the enterprise.

Qualifications
Education
• Bachelor's degree in Business Administration, Finance, Risk Management, Project Management, Organizational Development, Organizational Change Management, Information Systems, Technology Management, or a related discipline preferred.
• Relevant professional certifications or coursework in project management, change management, business analysis, risk management, process improvement, or technology administration are a plus.
Experience
• 2-4 years of experience in governance, project coordination, operational risk, compliance, portfolio management, enterprise change management, business operations, tool administration, or a related discipline.
• Experience supporting governance, portfolio management, regulatory, or enterprise change management activities within a large or highly regulated organization is preferred.
• Experience supporting platform administration, reporting, workflow management, ticket management, or business process operations is preferred.
• Demonstrated ability to manage multiple priorities, meet deadlines, and operate effectively in a fast-paced, highly regulated environment.
Knowledge & Skills
• Working knowledge of enterprise change management, project governance, portfolio management, or risk and control frameworks.
• Understanding of workflow-driven applications and governance tools, such as Planview, ServiceNow, SharePoint, Jira, Confluence, or similar platforms.
• Strong written, verbal, presentation, meeting facilitation, and stakeholder engagement skills.
• Strong analytical and problem-solving skills, with the ability to review information, identify gaps, and document findings.
• Ability to collaborate effectively across teams and organizational levels.
• Proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, Teams, and Power BI.
• Experience supporting system testing, configuration changes, reporting, data management, or process administration is preferred.
• Strong organizational skills, attention to detail, sound judgment, and commitment to quality.
• Familiarity with artificial intelligence (AI) and generative AI tools, including Microsoft Copilot and other approved enterprise productivity technologies.
• Ability to utilize AI-enabled tools to support reporting, analysis, content development, meeting preparation, and operational efficiency.
• Understanding of responsible AI practices, information security requirements, data privacy standards, and appropriate handling of confidential information.
• Ability to identify opportunities for automation, workflow optimization, and AI-enabled process improvements.
• Experience using AI-assisted tools to enhance productivity, data analysis, stakeholder support, and business process execution is preferred.

The typical base pay range for this role is between $122K - $166K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.