Analyst, Enterprise Collaboration

Intercontinental Exchange Holdings, Inc.

$70K — $95K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-3 years' experience with Active Directory, DNS, and Group Policy.
  • 2-3 years' experience managing and troubleshooting Windows Server (2019, 2022, 2025).
  • 2-3 years' experience with Azure and Entra AD, including Conditional Access Policies.
  • 2-3 years' experience integrating SAML/OIDC applications with Azure AD.
  • Experience with VMware vCenter for managing Windows virtual machines.
  • Experience with Office 365 services.
  • Familiarity with PowerShell commands (preferred but not required).
  • Experience with RSA Authentication Manager or RSA Cloud.

Responsibilities

  • Assist in planning, designing, and implementing authentication infrastructure.
  • Respond to production operations in a 24/7 environment.
  • Participate in an On-Call rotation for after-hours and weekend support.
  • Educate and mentor other groups, particularly EUC teams.
  • Stay current with supported technologies and leverage new features for business needs.

Benefits

  • Opportunity to be part of a global team in a fast-paced environment.
  • Engagement in professional development through education and mentorship.
  • Exposure to advanced technologies like AI-powered tools.
  • 24/7 operational environment fostering rapid problem-solving skills.
Full Job Description
Overview

Job Purpose

Intercontinental Exchange isseekinga motivated, results orientedcandidateto be part of a global team responsible for supporting and advancing our global corporate IT server environment.Theauthenticationgroup manages services used by all employees in the organization. The ideal candidate has experience working in a fast-paced high-pressure environment and is highly technical with great troubleshooting skills.

Responsibilities

  • Assistin the planning, design, and implementation ofauthenticationinfrastructure

  • Respond to andassistin production operations in a 24/7 environment

  • Participate in an On-Call rotation for after hours and weekend support

  • Educate and mentor members of other groups that we work closely with like EUC

  • Stay up to date with the technologies we support and how we canleveragenew features to solve business needs

AICompetencies

  • Demonstrates a foundational understanding of AIpowered productivity and analytics tools, including their capabilities, limitations, andappropriate usecases.

Requirements

  • 2-3yearsof hands-on experience with Active Directory, DNS(Domain Name System), Group Policy

  • 2-3years ofhands-on experience withmanaging and troubleshooting issues with Windows Server 2019,2022,2025etc.

  • 2-3yearsof hands-on experience with Azureand EntraAD, Conditional Access Policies

  • 2-3yearsof experience integrating SAML/OIDC applications with Azure AD

  • Experience with VMware vCenter to manageWindows virtual machines

  • Experience with Office 365 services

  • Experience running commandswith PowerShell (preferred but notrequired)

  • Experience with RSA Authentication manager or RSA Cloud

  • Experience with Quest tools like Active Roles Server, Change Auditor,Recovery Manager,and Password Manager

DesirableSkills

  • Teamwork:Ability to work effectively with others,leveragingdiverse perspectives and skills to achieve common goals and drive results

  • Problem Solving and Decision Making:Ability to break down complex problems, evaluate potential solutions, and make informed decisions to drive successful outcomes

  • Communication:Must be able to communicate technical details to technical and non-technical people

  • Professionalism:Must be able to conduct yourself in a professional manner and leave a positive impression on everyone you deal with. Must approach every workday with a can-do attitude

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