Eli Lilly

Analyst - Copay Contract Administrator - Analytics, Automation & AI Innovation

Eli Lilly • $60K — $143K *
Indianapolis, IN 46227In-Person
Pharmaceuticals & Biotech
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; preferred in Business, Finance, Economics, or Data Analytics.
  • 1 year of experience in pharma rebates, PBM, healthcare finance, or data analytics; internships may be considered.
  • Strong analytical capabilities demonstrated through coursework or work experience.
  • Familiarity with AI-enabled analytics and automation tools is a plus.
  • Proficiency in SQL and advanced Excel skills, including pivot tables and data reconciliation.

Responsibilities

  • Develop expertise in patient affordability program designs and contract administration procedures.
  • Build knowledge of Commercial and Part D rebate contracting and payment processing.
  • Analyze invoices for accuracy and compliance with contracts.
  • Support audit activities related to copay and patient affordability programs.
  • Assist in identifying ineligible submissions and compliance exceptions for Revenue Defender initiatives.

Benefits

  • Comprehensive benefit program including medical, dental, and vision coverage.
  • 401(k) and pension plan participation.
  • Vacation and flexible spending accounts for healthcare and dependent care.
  • Life insurance and employee assistance programs.
  • Opportunities for professional development and participation in employee clubs and activities.
Full Job Description
The Copay Contract Administrator plays an integral role in helping Lilly become our customers' preferred company, preserving shareholder health, and providing exceptional service to patients and partners through timely, compliant processing of patient affordability programs. This role's primary focus is copay payment processing - including copay cards and vouchers - with regular assistance on Commercial and Part D rebate payments and Revenue Defender (RD), Lilly's AI/anomaly detection program. The ideal candidate is analytical, detail-oriented, and comfortable moving between copay operations, traditional rebate payment work, and AI-enabled analytics - someone who is service-oriented, adaptable, and accountable in delivering timely, accurate, contract-compliant payments across both program areas.

Summary of Job Responsibilities

Knowledge & Expertise
  • Develop deep knowledge of patient affordability program designs, Contract Administration procedures and systems, contract requirements, and product details.
  • Build working knowledge of Commercial and Part D rebate contracting and payment processing to support cross-coverage on the broader CA team.
  • Develop a working understanding of AI/ML tools used in Revenue Defender investigation and their application to copay and rebate operations.


Relationship Management
  • Establish broad and deep relationships with key internal partners such as Channel Management, Legal, Lilly USA Finance, Lilly Patient Services, IDS, and the Patient Affordability Center of Excellence.
  • Partner with suppliers managing Lilly's patient affordability programs, proactively identifying potential invoicing issues and recommending mitigating controls.
  • Build supporting relationships with Contract Development, Gross-to-Net, and IT as needed to support rebate payment assistance.


Copay & Patient Affordability Payment Processing
  • Proactively ensure receipt of invoices and related details from external third parties and analyze for accuracy and contract compliance.
  • Uphold internal controls, including performing peer review of documentation support.
  • Participate in the development and review of key contractual language to minimize risk and identify potential gaps, collaborating with stakeholders to resolve issues.
  • Support audit and business monitoring activities related to copay and patient affordability programs.


Rebate Payment Assistance
  • Assist with Commercial and Part D rebate payment processing as needed, including supporting reconciliation of payment requests vs. actual payments and investigating trend variances.
  • Help route payments for FRAP approval/signature and support meeting customer payment deadlines during peak periods or team capacity gaps.


Revenue Defender (RD) Support
  • Assist Revenue Defender initiatives by helping identify ineligible submissions, compliance exceptions, and potential revenue leakage across copay and rebate data sets.
  • Document findings and collaborate with the Revenue Defender team on recoupment and corrective action as needed.


Continuous Improvement, Analytics & Automation
  • Analyze data to discover new insights and drive business solutions across copay and rebate operations.
  • Partner with IT to maintain and improve payment processing and validation tools.
  • Identify opportunities for process standardization, automation, and AI-enabled analytics, and support implementation of improvements.
  • Respond to ad-hoc needs of organizational leadership and other business partners, including support for Medicaid and 340B efforts as needed.


Role Flexibility
  • This role is expected to operate with flexibility across Contract Administration's core work areas. While the primary focus is copay payments, team members may be asked to support additional areas, including Commercial and Part D rebate payments, and Revenue Defender, based on evolving business needs, team capacity, and organizational priorities.


Basic Qualifications
  • Bachelor's degree
  • 1 year of work experience in pharma rebates, PBM, healthcare finance, or data analytics. Alternatively, recent graduates with internship experience and/or coursework in a quantitative field may be considered.
  • Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1


Preferences
  • Preferred degree in (e.g., Business, Finance, Economics, Data Analytics, Management Information Systems, Information Technology) or an analytical degree emphasizing critical thinking and problem-solving.
  • Work experience or coursework that clearly demonstrates analytical capabilities.
  • History of teamwork and customer service skills.
  • Experience with data flow, internal controls and processes, and system connectivity.
  • Demonstrated attention to detail.
  • Familiarity with AI-enabled analytics and automation tools (e.g., Revenue Defender) to accelerate data validation, anomaly detection, and trend analysis is a plus.
  • Knowledge of pharmacy claim data and how it flows through related systems.
  • Working knowledge of SQL for querying and analyzing rebate and claims data in a data warehouse environment (e.g., Redshift, SQL Server).
  • Advanced Excel skills, including pivot tables, Power Query, and formula-based reconciliation of large data sets.
  • Experience with Power BI or a similar business intelligence/visualization tool for trend reporting and dashboarding.
  • Exposure to automation or scripting tools (e.g., Power Automate, Python) to support process standardization and efficiency.
  • Experience with a rebate management platform (e.g., ICyte) and familiarity with pharmacy claims data structures (NDC, NCPDP) preferred.
  • Ability to identify data anomalies or patterns across large transactional data sets to support revenue protection and compliance.


Additional Information
  • Travel Percentage: 0-10%


Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$60,000 - $143,000

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly

About Eli Lilly

ICOS Corporation is a biotechnology company that engages in the discovery, development, and commercialization of therapeutic products. It is engaged in the commercialization of treatments for unmet medical conditions, such as benign prostatic hyperplasia, hypertension, pulmonary arterial hypertension, cancer, and inflammatory diseases. It is the developer of a treatment known as Cialis (tadalafil), a product for the treatment of erectile dysfunction through its joint venture with Eli Lilly and Company in North America and Europe. It is also engaged in contract manufacturing services for third parties. It is in a strategic alliance with Solvay Pharmaceuticals, Inc. ICOS Corporation was established in 1989, based in Bothell, Washington. It is currently operated by Eli Lilly and Company.

Eli Lilly Careers

Joining Eli Lilly offers an unparalleled opportunity to become part of a leading global team dedicated to creating a healthier future. As a company revered for its commitment to innovation and leadership in the pharmaceutical industry, Eli Lilly is where your professional journey can flourish. Work You’ll Do At Eli Lilly, we are passionate about transforming patient care and advancing medical innovation. Our team at Eli Lilly is at the forefront of developing groundbreaking solutions in healthcare. By joining us, you will collaborate with some of the brightest minds in the industry, using cutting-edge technology to make real-world impacts. Lead with Innovation and Leadership Eli Lilly stands out in the marketplace by integrating deep industry expertise with robust research and development efforts. We are looking for professionals who are eager to drive change and lead the way in developing therapeutic breakthroughs. Explore Job Opportunities and Growth Eli Lilly offers a variety of career paths, including full-time positions and internships, across multiple functions such as research, marketing, IT, and sales. Whether you are a seasoned professional or a recent graduate, Eli Lilly provides an environment that promotes career growth and learning opportunities. Our commitment to diversity and leadership training ensures that every employee can achieve their potential. Be Part of Our Team Our team at Eli Lilly is committed to excellence and driven by a mission to improve lives. Employees enjoy a supportive culture that values collaboration, creativity, and diversity. We believe that a diverse workforce fosters innovation and helps us better connect with the communities we serve. Benefits and Culture Eli Lilly is dedicated to supporting our employees, offering competitive benefits, wellness programs, and comprehensive health care. Our culture is built on a foundation of respect, integrity, and quality, making Eli Lilly not just a great place to work, but a community to grow with. Networking and Professional Development Eli Lilly encourages continuous professional development and networking. With access to various training programs and mentorship opportunities, employees can enhance their skills and advance their careers. Our leadership is committed to nurturing talent through effective training and development strategies. Join Our Team Discover the exciting job opportunities at Eli Lilly by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who are passionate, innovative, and ready to contribute to our mission of making life better for people around the globe. Stay Connected Keep up to date with the latest at Eli Lilly by following our careers blog. Gain insights from industry leaders and get tips on everything from crafting the perfect resume to preparing for your interview. Eli Lilly is not just a company—it's a place where you can make a difference. Explore the positions available and find out how your talents can help change the world. SEARCH ELI LILLY JOBS Stay ahead in your career with Eli Lilly, where innovation, leadership, and a commitment to diversity and growth lead the way to future advancements.
Learn more about Eli Lilly
Size
35,000 employees
Market Cap
$344.2 billion
Industry
Pharmaceuticals & Biotech
Net Income
$6.1 billion
Founded
1876
5 Year Trend
+5.9%
Revenue
$24.5 billion
NASDAQ
LLY
* Ladders Estimates

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