Position Number: 251102-67

Position Available: Analyst, Business & Application
Status: Regular Full-Time
Department: Clinical Informatics - Information Technology (IT)
Union: Non-Union
Shifts: Primarily day shifts, with flexibility required to work evenings, nights, weekends, and extended hours based on operational needs.

Work Arrangement: Primarily onsite, with some flexibility for hybrid work based on operational requirements.

Rate of Pay: $87,399.00 - $109,239.00 annually

Posting Date: September 18, 2026

Closing Date: September 25, 2026

Position Summary:

Reporting to the Manager, Clinical Informatics and IT Applications, the Business and Application Analyst plays an instrumental role in supporting, maintaining, optimizing, and implementing IT applications. The successful candidate will leverage knowledge of system design, computer science, and healthcare environments to ensure applications are implemented in alignment with organization needs.

The Business and Application Analyst acts as a liaison between IT and Patient Care Services (PCS), Corporate Services, and Physicians with regards to IT applications. The successful candidate will be required to work closely with internal and external stakeholders to support the digital health initiatives in the organization.

Responsibilities:

Specific responsibilities include, but are not limited to the following:

• Design, implement and evaluate information technology applications, tools, and processes to align with best practices and improve usability
• Use evidence based best practice to design or implement clinical and corporate applications to resolve clinical or health care administrative problems
• Collaborate with other members of the Clinical Informatics, Technical Services and Data Management teams in Health Information Technology to maintain, manage, modify and monitor systems.
• Assess customer needs, analyze workflows, identify gaps/areas of concern, and provide recommendations for improvements in the format of business case type recommendations, from manual to the optimal use of technology solutions
• Serve as the first point of contact for application support, providing front-line troubleshooting and user assistance for clinical and corporate systems while supporting system maintenance, configuration, optimization, and continuous improvement activities.
• Analyze application problems and recommend modifications
• Escalate system issues to appropriate resources as required to ensure timely resolution
• Work collaboratively with external vendors to help mitigate issues, upgrade systems, or implement new systems
• Facilitate in person end user system training
• Provide ongoing education, awareness, and communication to ensure utilization and maximize efficiency for the systems we support
• Provide system level access and ongoing access reviews based on defined guidelines and in accordance with privacy and confidentiality requirements

Qualifications:

• University degree or College Diploma in Computer Science, Health Informatics, or related field
• Minimum of three (3) years working experience in healthcare, Clinical Informatics or related discipline, required
• Demonstrated hands-on experience developing and maintaining SharePoint-based solutions, including workflow automation through Power Automate, process digitization, document and content management, user access configuration, and integration with other Microsoft 365 applications to support organizational business requirements
• Experience supporting and maintaining database solutions, including SQL databases, with responsibilities related to data management, data integrity, reporting, troubleshooting, query development, and the retrieval and analysis of information to support operational processes and business needs, preferred
• Knowledge and experience with a variety of healthcare applications (ex. Nurse Call, RTLS, CareEvent, Meditech, EPIC, etc.), preferred
• Knowledge and training in adult education and/or demonstrated skill in teaching/facilitating is an asset
• Demonstrated ability in project management, change management knowledge and experience, conceptual and analytical skills
• Excellent interpersonal, communication and consultation skills to function within a complex interdisciplinary environment

Please Note: Assignment subject to change based on the needs of the department.

To be considered for this exciting opportunity please visit the JBH Careers page to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

This posting is for an existing vacancy. JBH does not use artificial intelligence (AI) to screen, assess, or select applicants.

Please include the posting number in the subject line of any email correspondence to enable appropriate assistance.

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