Job DescriptionRetention Bonus: $2000.00
Responsibilities:- Maintains and updates all integrations with other software packages.
- Manages and tests all version and software updates and upgrades, changes and additions, including user acceptance testing, technical specification familiarization and updating, preparing internal communication and materials for user training.
- Administers assigned applications and provide technical support to maintenance personnel for planned and corrective maintenance of assets and equipment, including the use of smart field mobile devices (iPhones, tablets, etc.).
- Implements, configures, and troubleshoots AMSS issues, including work management activities, asset information, data recording, imports from other systems and updates.
- Monitors and analyzes maintenance and asset management system information and Key Performance Indicators (KPI's) when required.
- Responsible for the software KPIs monitoring and reporting, including the system logs reviews.
- Troubleshoots sudden issues in the performance and functionality of the application by looking at hardware/software/security/integration alerts while determining sound solutions.
- Identify, evaluate, analyze, and recommend changes in support of assigned applications, including ongoing production maintenance and troubleshooting.
- Oversee conversions, application testing and documentation of application procedures. Participates and provides input in training design and development and assists in training execution related to assigned projects. Provides go-live support and serves as primary point of contact for ongoing software production maintenance/support and troubleshooting.
- Collaborates with customer departments and internal partners to define business requirements, translating requirements into actionable solutions, conduct testing, and finally operationalizing as approved by the requestor.
- Assesses new technology products and services by performing research, meeting with vendors, consultants, and strategic partners; provides management oversight of software implementation / configuration projects and determines the viability of new products and opportunities.
- Assists in budget preparation by making recommendations for software, hardware, database system services, and other asset management tools.
- Validates the AMSS database through field and reports verification.
- Acts as a back-up for the AMSS User Administrator in a limited capacity.
- Responds to emails and phone calls received outside of normal business hours as necessary.
- Performs other duties as assigned.
Qualifications: Minimum:
- Bachelor's degree or equivalent.
- 5- 7 years' experience in a similar function and organization.
- Proven experience with Microsoft SQL Server database, REST protocol using JSON and API integrations.
- Knowledge of ArcGIS or other GIS tools.
- Experience in project management and project management methodologies.
- Experience in software implementation methodologies.
- Experience with CMMS, CAMS or AMSS and reporting tools.
- Knowledge of maintenance operations and asset-intensive organizations.
- Valid Texas driver's license or ability to obtain within 90 days.
Preferred:
- Master's Degree.
- 10 years' experience in a similar function and organization.
- Experience using Trimble Unity and Decision Optimization Technology software.
- Experience in software implementation methodologies.
- Experience in data management with ArcGIS.
- Experience with decision optimization tools/software.
