Job Summary We're looking for enthusiastic people who loves challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this senior-level role, you will be a subject matter expert in your domain to help coordinate and communicate with our dealership clients regarding support issues and help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment. Roles & Responsibilities • Taking ownership of customer issues reported and seeing problems through to resolution • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Ability to understand the application both functionally and technically • Refer to internal database or external resources to provide accurate tech solutions • Ensure all issues are properly logged • Prioritize and manage several open issues at one time • Prepare accurate and timely reports • Document technical knowledge in the form of notes and manuals Qualifications & Educational Requirements • 5+years of experience as an Application Support Engineer. • Working knowledge of SQL,Mongo Databases, CRM tools & basic network configuration • Knowledge in DB and APIs • Coding skills are a huge plus point • Previous experience in application, production or product support • Ability to learn and master employer-specific software • Complex problem solving • Written and verbal communication skills • Ability to diagnose & address application issues • Candidate should be ready for rotational shift • information to clients. • Basic understanding of IoT and software or Automotive experience - preferred US Employment Visa Sponsorship • Please note that visa sponsorship is not available for this position. Effective 4 Aug 2026, Current Tekion Employees should apply via the Internal Job Board in Ashby