10 years in fire alarm system installation, service, or inspection
5+ years in business management
2+ years with profit and loss responsibility
5+ years in fire alarm sales/service preferred
NICET II or III certification preferred
Knowledgeable in NFPA 72 rules and related codes
Intermediate skills in Microsoft Word and Excel
Responsibilities
Oversee fire alarm construction and service processes
Monitor and report revenue and productivity metrics
Develop processes to convert installation clients to service sales
Assist in growing fire alarm and gas suppression business
Conduct job site safety audits to ensure a safe working environment
Manage training requirements for team members
Ensure profitability and efficiency of departmental operations
Benefits
Supportive company culture focused on safety and teamwork
Opportunity for professional development and training
Car allowance for promoting safe driving
Access to comprehensive safety initiatives
Involvement in company-wide strategic planning and operations oversight
Full Job Description
ALARM OPERATIONS MANAGER
JOB DESCRIPTION
Job Responsibilities include but are not limited to:
Oversee all construction and service of fire alarm processes
Monitor and report on metrics involving revenue, gross margin, and productivity
Develop/implement/continuously improve process to convert installation clients to service sales
Assist in the growth of fire alarm and gas suppression business
Oversee audits and work instructions improvement process to ensure integrity and relevance
Coordinate installation and service operations with Premier Accounts to ensure that customer needs are being met
Ensure that risk assessment training is delivered to fire alarm construction and fire alarm service employees
Develop/augment/update sales pricing program for construction and service sales
Assist in preparation of construction and service sales budget and resources analysis with CEO
Propose ways to leverage technology and process improvement to increase productivity and profitability
Conduct regular job site safety audits, provide a safe working environment for all employees, maintain weekly toolbox talks, and comply with all company safety practices
Perform other duties as assigned by executive management or CEO
Expectations:
Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
Safety First
Start each meeting with a Safety Topic
Complete Monthly Jobsite Visits/Observations
Hold team accountable for all Safety Initiatives
Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) - Self and Team
Communicate effectively and professionally within the department and with internal and external customers
Understand and Follow HR and Safety Initiatives and Processes
Conduct Weekly Meetings with Team - Superintendents, Administration, Sales, Design, etc.
Update status on all jobs - materials, equipment rentals, subcontractors, intercompany jobs, etc.
Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections
Confirm required payment terms on open jobs
Timely Review and Sign Off on Reports
Active, Inactive, Greater than 50% Profitability
Liens and Notices
Track and Ensure Profitability of Department
Oversee Change Order Management
Promote and Track Department Growth - stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually
Support and Ensure Team Adherence to All Company SOPs - Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
Ensure jobs are set up in the correct department - i.e. SC, SR, SS, SD, SI, etc.
Ensure Inventory Control measures are in place for department
Ensure multiple bids for Material Purchasing optimization
Manage Subcontractors and review/approve all subcontractor invoices prior to payment
Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
Maximize Labor Production and Efficiency while maintaining quality standards
Overhead Review - semi-annual meetings with leadership
Maintain Quality Control in all aspects of the department
Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
Reduce Turnover and Increase Retention within department
Training
Input and Development of Training Requirements
Commitment to Training at all levels for all team members
Be an Expert on Every Aspect of Your Business/Department
Reports - Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.
