INTERIOR PROJECTS OPERATIONS MANAGERJOB DESCRIPTIONJob Responsibilities include but are not limited to:- Manage Materials and Equipment ordering processes for Remodel Department
- Manage Field Superintendent/ project scheduling
- Manage Designer(s) and work with sales and RME-G for reviews
- Manage Shop inventory, material purchasing, van stock programs
- Oversee and manage budgets for each project
- Demonstrate management/leadership abilities including training, coaching, and mentoring field personnel
- Manage timecards & vacation schedules for assigned staff members
- Effective interaction with customers
- Set and manage productivity and performance expectations for field personnel
- Ensure that work outside scope is identified for change orders
- Provide all appropriate field documentation to close out projects
- Provide schedule for installer and track hours assigned to projects
- Lead regular Staff Meetings- provide updates to Department Manager as needed
- Provide accurate project status updates to Department Manager
- Conduct regular job site safety audits, provide a safe working environment for all employees, maintain weekly Tool Box Talks, and comply with all company safety practices
- Conducts performance reviews and assessments on Operations staff
- Interviews field personnel
- Participate in corporate meetings, managers meetings, remodel department meetings and company events
- Other duties as assigned
Items below apply when someone is out of the office or behind and needs help:
- Schedule field technicians
- Attend Contractor meetings
- Issue POs for Material/ Equipment Rentals
Expectations:- Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily
- Safety First
- Start each meeting with a Safety Topic
- Complete Monthly Jobsite Visits/Observations
- Hold team accountable for all Safety Initiatives
- Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) - Self and Team
- Communicate effectively and professionally within the department and with internal and external customers
- Understand and Follow HR and Safety Initiatives and Processes
- Conduct Weekly Meetings with Team - Superintendents, Administration, Sales, Design, etc.
- Update status on all jobs - materials, equipment rentals, subcontractors, intercompany jobs, etc.
- Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections
- Confirm required payment terms on open jobs
- Timely Review and Sign Off on Reports
- Active, Inactive, Greater than 50% Profitability
- Liens and Notices
- Track and Ensure Profitability of Department
- Oversee Change Order Management
- Promote and Track Department Growth - stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually
- Support and Ensure Team Adherence to All Company SOPs - Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.
- Ensure jobs are set up in the correct department - i.e. SC, SR, SS, SD, SI, etc.
- Ensure Inventory Control measures are in place for department
- Ensure multiple bids for Material Purchasing optimization
- Manage Subcontractors and review/approve all subcontractor invoices prior to payment
- Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities
- Maximize Labor Production and Efficiency while maintaining quality standards
- Overhead Review - semi-annual meetings with leadership
- Maintain Quality Control in all aspects of the department
- Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities
- Reduce Turnover and Increase Retention within department
- Training
- Input and Development of Training Requirements
- Commitment to Training at all levels for all team members
- Be an Expert on Every Aspect of Your Business/Department
- Reports - Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.
- Operations - Labor/Productivity, Materials Purchasing
- Sales
- Administration
- Teamwork - maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.
Knowledge:- Must have knowledge of fire sprinkler piping systems which includes fabrication of related piping and the various materials and applicable joining methods
- Understand fire protection installation requirements
- Ability to properly read fire protection blueprints
- Minimum education of High School Diploma or equivalent
- Knowledgeable with NFPA 13 rules and all necessary codes
- Nicet II and III certification preferred
- Knowledge of P&L a plus
- Experience or knowledge of Excel
Work Experience: - Minimum of 5 years of field experience with fire sprinkler system installation
- Minimum of 3 years or supervisory experience required
Skills and Competencies:- Ability to take direction from senior management
- Accurately complete and maintain all paperwork
- Must have valid state driver's license and good driving record
- Self-motivated, ambitious, and interactive
- Communicative, detail-oriented, and organized
- Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
- Demonstrate positive team work and ability to be a team leader and mentor
- Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction
- Excellent written and oral communication skills
- Proficient in the use of personal computer to include Windows operating systems
