The OpportunityJoin us at the intersection of AI and enterprise knowledge management. You'll work with Fortune 500 companies and government agencies on their most strategic AI initiatives, architecting solutions that power customer service, agent assistance, and field operations at scale. This isn't just implementation work-you're helping shape how the world's largest organizations harness AI to serve their customers. If you want to be at the forefront of the AI knowledge revolution, building solutions that matter for brands that define industries, this is your moment.
What You'll Do - Architect AI-powered knowledge solutions based on the eGain AI Knowledge Method
- Integrate eGain AI Knowledge Hub with other systems in the enterprise
- Lead technical workshops and discovery sessions with customer stakeholders
What You Bring - Bachelor's degree in Computer Science or a related field from a top-tier university
- 3 to 5 years as a Solutions Architect implementing enterprise solutions for large organizations
- Proven experience deploying and optimizing AI applications in production enterprise environments
- The ability to lead technical workshops, translate business requirements into architecture, and earn trust from both IT teams and business stakeholders
If you're ready to architect solutions that put knowledge at the center of enterprise AI, let's talk.
Our Hiring Process is "Easy with eGain"Step 1Written test
- Aptitude section - this is a GRE style test (60 minutes or less)
- Functional section - this is a take-home test
Step 2Panel interview (in-person at eGain Sunnyvale office)
Next stepEmail your resumé to [email protected] with the position title "Solutions Architect, Professional Services" in the email subject.
Compensation - Base salary is $170,000 per year.
- Stock options.
Please note that the compensation package can vary based on the candidate's qualifications and experience.
