NICE Ltd.

AI Solution Strategist

NICE Ltd. • $120K — $150K *
US-AnywhereRemote in United States
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or related field
  • An MBA or equivalent experience in technology and business operations is preferred
  • Demonstrable ability to manage multiple high-stakes projects concurrently
  • Experience leading cross-functional teams under pressure
  • Solid understanding of software development fundamentals

Responsibilities

  • Operate at the intersection of AI product strategy, sales, and customer success
  • Collaborate with Product Managers and Engineers to develop conversational AI agents
  • Serve as a strategic partner to clients on AI initiatives
  • Translate business needs into effective AI agent designs
  • Manage multiple complex AI projects with significant visibility
  • Shape agent behavior using conversational design and performance data
  • Identify data-driven improvements for customer outcomes and internal processes

Benefits

  • Engage in cutting-edge AI projects
  • Work closely with innovative product and engineering teams
  • Develop a unique skill set in AI strategy and customer operations
  • Become an expert in a high-demand field
Full Job Description
So, what's the role all about?
  • You'll operate at the crossroads of AI product strategy, (pre) sales and customer success.
  • Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions
  • The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

How will you make an impact?
  • Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.
  • Convert business requirements into well-designed, high-performing AI agents.
  • Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.
  • Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.
  • Shape agent behavior through conversational design, product intuition, and performance data.
  • Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.

Have you got what it takes?
  • Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
  • An MBA or similar experience combining technology and business operations is a notable advantage.
  • Proven ability to juggle multiple high-stakes projects at once.
  • History of rallying cross-functional teams toward delivery in demanding environments.
  • Solid grasp of software development fundamentals, product management, and engineering workflows.
  • You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
  • Capable of bridging the gap between ambitious product vision and working AI agents.
  • Experience with conversational design principles and customer experience strategy.
  • Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
  • Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.
  • Sharp written and verbal communicator.
  • Can distill complex technical detail into clear, actionable language for non-technical audiences.
  • Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
  • Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

What's in it for you?
  • Get deeply involved in building and launching AI agents at the leading edge of the industry.
  • Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.
  • Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.
  • Gain expertise that's in high demand and short supply across the market.


Requisition ID: 11033

Reporting into: Vice President, NiCE Agentic AI Transformation

Role Type: Individual Contributor

About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

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