Role Overview:This role involves leading the end-to-end delivery of enterprise AI, Generative AI, and Machine Learning programs, from initial use-case identification through to production implementation. The AI Program Manager will develop and manage the program roadmap, coordinate across various technical and business teams, and drive AI/ML initiatives aligned with business objectives.
Key Responsibilities:- Lead end-to-end delivery of enterprise AI, Generative AI and Machine Learning programs, from use-case identification through production implementation.
- Develop and manage the AI program roadmap, priorities, milestones, dependencies, risks and deliverables.
- Coordinate across business, product, data science, engineering, cloud, cybersecurity and architecture teams to deliver AI initiatives.
- Drive GenAI/LLM, Agentic AI, intelligent automation and AI/ML initiatives aligned with business objectives.
- Establish governance for Responsible AI, data privacy, security, model risk and regulatory compliance.
- Manage AI pilots/POCs and facilitate their transition into scalable production solutions.
- Track program KPIs including business value, productivity improvement, cost savings, adoption and time-to-value.
- Manage customer and senior executive stakeholders, providing clear visibility into progress, risks, dependencies and business outcomes.
- Drive adoption, change management and continuous improvement across AI programs.
Required Skills:- Program Management
- AI & Gen AI - Products & Tools
- AI for Leadership
- Strong understanding of AI/ML, Generative AI, LLMs, Agentic AI and cloud-based AI solutions.
- Experience managing complex, cross-functional programs in an enterprise/customer environment.
- Strong knowledge of Agile delivery, program governance, risk management and stakeholder management.
- Excellent customer-facing, executive communication and leadership skills.
Qualifications:- 10+ years of experience in IT/program management, including experience leading large transformation programs.
Preferred Skills:- Experience in financial services, payments or fintech is preferred.
- PMP/Agile/Cloud/AI certifications are desirable.
