Global Payments

AI Lead – HR Transformation

Global Payments$120K — $150K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT or related field or equivalent experience
  • 8+ years in AI, emerging tech, and compliance
  • Track record of AI strategy and implementation
  • Cross-functional collaboration with legal and compliance teams
  • Understanding of AI ethics and regulatory standards

Responsibilities

  • Define and manage the HR AI roadmap
  • Build business cases for AI use cases
  • Lead delivery of HR AI initiatives from concept to scale
  • Ensure HR systems are prepared for AI integration
  • Establish AI governance frameworks for HR
  • Drive adoption of AI solutions within HR
  • Monitor performance and improve AI strategies

Benefits

  • Hybrid work environment with minimum onsite requirements
  • Opportunity for professional development in emerging AI technologies
  • Collaboration with cross-functional teams
  • Engagement in innovative and strategic HR transformation initiatives
Full Job Description
As the AI Lead you will drive the integration of artificial intelligence across our HR transformation agenda. This role will shape and deliver our HR AI roadmap, ensuring our systems, processes, and data foundations are designed to support AI-driven capabilities (including AI agents), while maintaining strong governance, compliance, and ethical standards. As part of the HR Transformation team, you will work across HR, IT, Data, Risk, and external vendors to embed AI into core HR services and future-proof our operating model. WhatYou’llOwn  AI Strategy & Roadmap • Define and own the HR AI roadmap aligned to broader business and HR strategy • Identify, prioritize, and build business cases for AI use cases (e.g. employee self-service, recruitment, workforce analytics, case management) • Translate emerging AI capabilities into practical HR applications Delivery & Implementation • Drive the end-to-end delivery of HR AI initiatives (from concept through to deployment and scaling) • Partner with HR systems teams to ensure platforms (e.g. HCM, case management, knowledge systems) are AI-ready • Oversee implementation of AI-enabled tools such as copilots, chatbots, and workflow automation AI-Ready HR Architecture • Ensure HR data, processes, and systems are structured to support AI and automation • Define requirements for data quality, taxonomy, and knowledge management to enable AI agents • Work closely with the enterprise AI team and data teams on integration and scalability Governance, Risk & Compliance • Establish and maintain AI governance frameworks within HR • Ensure compliance with data privacy, employment law, and AI regulations • Implement ethical AI principles, including bias mitigation and transparency • Partner with Legal, Risk, and InfoSec on AI controls and policies Change & Adoption • Drive adoption of AI solutions across HR teams and end users • Support change management, training, and communications • Build AI capability within HR (upskilling, guidance, best practices) Continuous Improvement & Innovation • Track performance and ROI of AI initiatives • Stay current on AI trends and assess relevance to HR • Continuously evolve the HR AI strategy based on outcomes and new technologies What You Bring  • Relevant experience or Bachelor's degree in Information Technology or related field • Minimum of 8 years of experience in AI, emerging technology, and risk & compliance. • Proven track record in developing and implementing AI  • Experience working cross-functionally with legal, compliance, risk, IT, and business teams to embed ethical and regulatory standards into AI initiatives. • Hybrid position (minimum of 3 days a week onsite), based at one of our East Coast Offices, Atlanta, GA, Columbus, GA, Jefferson, IN, Cincinnati OH or Charlotte, NC. At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship. #LI-Hybrid #LI-KH1

About Global Payments

Global Payments (NYSE: GPN) is a transaction processors and offers worldwide electronic transaction processing services through their high speed, robust electronic information networks. These networks process billions of business and consumer payment card and money transfer transactions annually for customers in the United States, Canada, Europe and Latin America. Global Payments also provides business-to-business payment card and processing services, such as money transfer, cash management, financial electronic data interchange, management information and reporting services.

Global Payments Careers

Join the dynamic team at Global Payments, a leader in payment technology services worldwide. As a pivotal player in the financial technology sector, Global Payments offers unparalleled job opportunities that propel your career forward through innovation and leadership.

Work You’ll Do

At Global Payments, you’ll engage in meaningful work that directly impacts global commerce. Our team is dedicated to redefining how money moves around the world, and by joining us, you’ll contribute to a secure, seamless payment experience for businesses and consumers alike.

Empower Your Professional Growth

Global Payments is not just a company; it's a vibrant community where career growth is fostered through comprehensive leadership and diversity training programs. We believe in nurturing the skills of our employees with advanced training and ample networking opportunities, ensuring every team member can achieve their career aspirations.

Innovate with Us

Innovation is at the heart of Global Payments. Our employees are encouraged to think big and create solutions that influence the industry. With a culture that thrives on new ideas, we provide the tools and freedom necessary for professional breakthroughs.

Join Our Inclusive Team

Diversity and inclusion are the foundations of our corporate culture. At Global Payments, we celebrate diverse perspectives and believe they contribute to our success. We are committed to creating an inclusive environment where all team members, regardless of their background, can thrive.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Global Payments has a position for you. From full-time positions to internships, our hiring process is designed to find not just the right skills but also the right fit for our culture.

Benefits That Work For You

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From health insurance to retirement plans, and flexible working conditions, we ensure our team is equipped to succeed both at work and in life.

Stay Connected

Stay up-to-date with the latest from Global Payments: - **Explore Careers**: Discover the various career paths available at Global Payments. From technology to customer support, find the role that best suits your skills and passions. - **Prepare for Your Interview**: Gain insights into our interview process and find tips on how to prepare your resume to stand out. - **Learn and Develop**: Find out more about our commitment to employee development and how we support your professional growth through continuous learning and opportunities.

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Global Payments? Explore our job opportunities and find out how your expertise can help shape the future of global payments.

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Learn more about Global Payments
Size
25,000 employees
Market Cap
$25.8 billion
Industry
Net Income
$584.5 million
Founded
1967
5 Year Trend
+31.1%
Revenue
$7.4 billion
NASDAQ

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