3+ years of experience in engineering, QA engineering, solutions engineering, or related fields
Experience managing teams of 4 or more engineers
Strong curiosity about AI prompting, multi-agent systems, and automation
Proven ability to prioritize and self-manage effectively
Embraces chaotic startup environments and is excited to shape processes
Educational background in science or engineering (degree not required)
Located in Toronto or willing to relocate
Responsibilities
Manage a team focused on designing workflows integrating AI and multi-agent capabilities
Serve as a liaison between clients and technical teams to gather and relay feedback
Identify and troubleshoot issues across product deployments and integrations
Develop internal resources and documentation to aid in customer onboarding
Enhance the scalability of the multi-agent ecosystem through innovative solutions
Benefits
Opportunity to join a fast-growing, innovative company as an early team member
Chance to explore the cutting-edge applications of AI
Access to modern tech stack and tools for professional growth
Unlimited paid time off (PTO)
Team-building offsite events at exciting locations
Full Job Description
About the role
Manage FDE's who design and orchestrate agentic workflows by combining AI prompting with Magical's multi-agent platform, extending its capabilities to solve complex, customer-specific challenges.
Act as a technical bridge between customers and Magical's product and engineering teams, capturing real-world feedback and translating it into platform improvements.
Diagnose and resolve issues across deployments, integrations, and performance optimizations, ensuring reliability in high-stakes environments like healthcare.
Shape the internal playbook by building tools, documentation, and reference implementations that accelerate future customer rollouts and scale Magical's multi-agent ecosystem.
About you
You have 3+ years of experience in engineering, QA engineering, solutions engineering, or similar technical background
You have managed teams of 4 (or more) engineers
You're deeply curious about AI prompting, multi-agent systems, and automation. Prior experience here is a plus, but a fast learner with strong fundamentals will thrive.
Have a strong bias towards action, a willingness to do whatever it takes, and embody show > tell
Have a strong sense of agency, effectively prioritizing and unblocking yourself without much outside input.
You thrive in early-stage chaos: you're excited to define the playbook rather than follow one.
Studied science or engineering in college (dropout welcome)
Located in Toronto or willing to relocate
What we offer
A chance to be an early team member at a fast-growing, ambitious company
The opportunity to push the boundaries of what's possible with AI
A modern stack and the latest tools to do your best work
Competitive salary and meaningful equity
Unlimited PTO
Fun team offsites, past trips include Iceland, Lisbon, Cancun, and Costa Rica
