Job DescriptionThe AI Outreach & Community Strategist is a senior individual contributor within U.S. Bank's AI Center of Excellence (AI CoE), the enterprise hub that evangelizes, educates, enables, and executes the bank's AI strategy. This role shapes and stewards the voice, brand, and community presence of the AI CoE, evolving signature programs like AI Conversations and the legacy Champions community into a connected ecosystem that informs, inspires, and engages employees at every level.
This role operates as a strategic thought partner to Global Learning & Development (GL&D), Communications, Innovation, Developer Experience Tech, Employee Tech Experience, and senior leaders across U.S. Bank. While GL&D owns the enterprise AI upskilling strategy, this role owns AI CoE-specific outreach, community engagement, and brand presence, partnering closely with GL&D's Emerging Technology and AI Upskilling team to ensure AI CoE programs reinforce and amplify enterprise learning priorities. It is a highly visible role for an organized communicator who thrives in fast-moving environments, is energized by senior leadership conversations and large-scale events, and wants autonomy to refine programs and build a vibrant AI community.
Outreach Strategy & Brand
Define and evolve a unified outreach and engagement strategy that connects AI CoE programs, channels, and audiences into one coherent narrative, positioning the AI CoE as the trusted voice for AI at U.S. Bank.
Serve as a cultural ambassador and feedback loop owner, building structured and informal mechanisms to capture employee sentiment, business line needs, and leader perspectives on AI CoE offerings in close partnership with the AI CoE Enablement and Customer Success teams.
Translate insights into program refinements, new ideas, and recommendations to AI CoE leadership, ensuring the Center remains responsive, credible, and indispensable across the enterprise.
Hold editorial ownership of the AI CoE SharePoint site and Viva Engage community, including content architecture, voice, governance, and ongoing maintenance.
Signature Programs & Community Building
Own the strategic direction, design, and rebranding of AI CoE flagship programs, including the monthly AI Conversations series and the legacy Champions community.
Rationalize, retire, or reinvent programs based on impact and audience need, with autonomy to refine and reposition AI CoE offerings.
Cultivate relationships across the AI CoE, Innovation (including InQ), Technology, GL&D, Risk, ISS, Communications, and external partners such as universities, vendors, and conference organizations.
Cross-Functional Partnership & Executive Events
Operate as a primary connection point between the AI CoE and GL&D's Emerging Technology and AI Upskilling team, Developer Experience Tech, and Employee Tech Experience to align outreach with enterprise learning pathways and persona strategies.
Ensure AI CoE programs feed and are fed by the enterprise AI upskilling roadmap, including signature experiences such as Copilot Immersion Experiences and the leader, enabled workforce, and builder personas.
Serve as a trusted coordinator and on-the-ground support for AI CoE and enterprise AI learning events, including senior leadership education sessions, research seminars, distinguished speaker series, and sponsored external engagements.
Provide hands-on execution support across speaker coordination, logistics, agenda flow, run-of-show, and executive briefing prep for large-scale, executive-facing events.
Measurement, Insights & Editorial Voice
Develop and refine KPIs for AI CoE outreach, defining what success looks like across engagement, sentiment, reach, and program impact.
Drive simplicity in everything we do and uphold the highest standards under U.S. Bancorp's Code of Ethics, maintaining current awareness of relevant laws, regulations, and internal policies.
Basic Qualifications
Bachelor's degree or equivalent work experience
At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.
Preferred Skills/Experience
More than 8 years of relevant experience in outreach, communications, community building, learning and development, or program strategy, with meaningful exposure to AI, emerging technology, or innovation environments
Demonstrated ability to shape strategy, brand, and community for a technical or specialized function in a large, complex enterprise
AI and machine learning domain fluency, including familiarity with generative AI, Responsible AI principles, and current industry trends sufficient to credibly partner with technical leaders, curate content, and facilitate informed discussion
Proven experience coordinating and supporting large-scale, executive-facing events (live and virtual), including speaker management, run-of-show, logistics, and follow-through
Hands-on experience designing, maintaining, and governing SharePoint sites and Viva Engage communities, including content strategy, information architecture, and engagement analytics
Exceptional written and verbal communication skills, with the ability to write for executive audiences, lead editorial decisions, and shape brand voice; strong executive presence and proven comfort interacting with senior leadership
Background partnering across Communications, Technology, HR, Risk, and external organizations such as universities, vendors, and conference partners
**The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.**
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00
