AI Engagement Manager

Runway

$130K — $180K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in customer-facing roles with C-level audiences in tech, finance, or consulting
  • Experienced in implementing Generative AI and ML solutions with measurable outcomes
  • Ability to thrive in a fast-paced, dynamic environment with strong prioritization skills
  • Record of rapidly prototyping ideas based on customer feedback
  • Exceptional presentation and communication skills for executive engagement
  • Strong technical aptitude for understanding complex systems
  • Resourceful with a creative mindset to navigate ambiguity

Responsibilities

  • Build and maintain trusted relationships with C-level partners through collaboration
  • Collaborate with top creative teams to co-create high-profile projects
  • Act as a strategic thought partner, shaping product initiatives from successful use cases
  • Diagnose partner pain points and propose tailored solutions
  • Explore and identify new market opportunities for product expansion
  • Gain in-depth knowledge of products and assist in partner onboarding
  • Provide actionable feedback to improve product experience based on partner insights
  • Analyze partnership performance metrics using BI tools

Benefits

  • Remote work flexibility across the US and London, with offices in key cities
  • Commitment to recruiting diverse talent and maintaining pay equity
  • Emphasis on competitive market salary ranges
  • Support for long-term career growth in a collaborative environment
Full Job Description
About the role

*Open to hiring remote across the US and London- we also have offices in NYC, San Francisco, Seattle, and London

We are looking for a highly-motivated senior IC who will work with some of Runway's biggest and most strategic partners. You will be central to our partners' success in adopting Runway to transform the ways they create content. Success in this role will require a mix of technical fluency, strategic thinking, and hands-on execution.
What you'll do
  • Own deep, trusted C-suite level relationships with Runway's most strategic partners (from Hollywood studios to Fortune 100 enterprises) ensuring they're not just customers, but long-term partners at the frontier of AI-driven creativity and innovation
  • Be in the room where it happens: collaborating directly with world-class creative teams at the biggest Hollywood studios, brands, and F100 companies to co-create Emmy award-winning shows, Oscar-winning movies, Super Bowl commercials, and cultural moments that define a generation
  • Operate as a strategic thought partner internally: codifying the use cases we know work today while pioneering the ones that don't exist yet, and translating both into initiatives that shape Runway's product strategy and industry positioning
  • Get embedded within accounts to learn and understand their (content) pain points and challenges today, then propose discrete ways in which Runway can solve those challenges
  • Identify and prototype specific and highly targeted new markets and new opportunities for our products
  • Develop a deep, functional and technical understanding of our products and future roadmap
  • Be hands-on in quickly onboarding new partners to our platform and/or API while also supporting their long-term expansion and technical understanding of how to leverage Runway
  • Provide high-impact feedback to Product, Engineering, and Creative which can in turn improve the product experience for our partners
  • Analyze, track, and report on the performance of existing partnerships leveraging BI tools and data
What you'll need
  • 5+ years of overall experience in customer-facing roles, engaging C-level technical audiences with complex global organizations ideally within tech, finance, or consulting
  • Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes
  • Ability to work in a fast-paced, dynamic environment and manage multiple priorities with expansive ownership and ruthlessly prioritize
  • A strong bias towards action and belief that no task is too small for you
  • Have a track record of rapidly prototyping ideas and a willingness to work iteratively with your customers to deliver the right solution that solves their problem
  • Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders
  • High technical aptitude for understanding complex technologies, tools, systems, and issues
  • Mindset to think creatively and think beyond past checklists and playbooks
  • Highly resourceful with the ability to create structure and work autonomously amidst ambiguity
  • Nice to have but not required: experience with data tooling and BI systems (SQL, BigQuery, Retool, etc)
  • New York, SF, or London-based preferred


Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.

There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.

Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.

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