Citigroup, Inc

AI Digital Senior Program Lead, Global Services - Senior Vice President

Citigroup, Inc • $163K — $245K *
New York, NY 10025In-Person
Finance & Insurance
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree
  • 8+ years in program/project management within IT or financial services, with AI/digital transformation exposure.
  • Experience managing large, multi-dependency programs through all life cycle stages.
  • In-depth understanding of the business impact of AI and technical contributions.
  • Excellent communication skills for conveying complex program statuses to senior stakeholders.
  • Proven ability to drive results in fast-moving, technology-led programs with high governance standards.
  • Strong decisive and adaptable mindset for navigating complex environments.

Responsibilities

  • Lead delivery of AI and digital transformation programs ensuring milestones are met.
  • Establish a robust program governance framework for clear decision-making.
  • Develop detailed program plans with execution tasks and timelines.
  • Prepare reports for senior management on program status and risks.
  • Proactively manage program risks, resolving blockers and maintaining team communication.
  • Collaborate with cross-functional teams to align program delivery with overall strategy.
  • Manage program budgets, ensuring cost efficiency throughout execution.
  • Evaluate program performance against KPIs to inform future initiatives.

Benefits

  • Strategic ownership of significant AI and digital transformation initiatives.
  • Opportunity to shape client interaction with technology in financial services.
  • Collaborative environment with cross-functional partnerships.
  • Access to professional development resources related to AI and digital programs.
  • Global connectivity and scope at a leading financial institution.
Full Job Description
Citi is looking for a Senior Program Manager to lead the delivery of AI-powered digital transformation programs across its Global Services division - one of the most strategically significant portfolios in the firm. Sitting within the Services Program Management & Execution team, this role drives the structured delivery of intelligent digital experiences used by millions of clients worldwide to manage transactions, accounts, and portfolios. This is a senior leadership opportunity to operate at the intersection of financial services and artificial intelligence, translating bold strategic ambition into measurable, global-scale delivery.

Responsibilities
  • Lead end-to-end delivery of multiple AI and digital transformation programs across Global Services, ensuring all initiatives meet defined milestones, timelines, and business objectives.
  • Establish and manage a robust program governance framework - aligned to the global delivery model and agreed by all stakeholders - that drives accountability and clear decision-making across AI-driven workstreams.
  • Develop and maintain detailed, end-to-end program plans that define execution tasks, sequenced timelines, and cross-program dependencies, ensuring AI and digital initiatives stay on track at every stage.
  • Prepare senior management reporting and decision materials that provide transparent status updates across complex AI programs, surface risks early, and enable timely executive escalation.
  • Identify, assess, and actively manage program risks and issues - anticipating delays in technology-dependent workstreams, resolving blockers, and communicating clearly across both the team and senior stakeholders.
  • Partner closely with Product Management, Operations, and Technology teams to ensure continuous alignment between AI digital program delivery and the overall Services strategy.
  • Own program budget management across AI and digital initiatives, tracking expenditure against plan, ensuring cost efficiency, and eliminating unnecessary spend throughout the program lifecycle.
  • Maintain KPIs and KRIs aligned to business goals, evaluate program performance continuously, and embed lessons learned to sharpen future delivery of intelligent digital solutions.


Required Qualifications & Skills
  • Bachelor's degree
  • 8 or more years of program or project management experience, gained within IT, technical business, financial services, markets, or banking environments - ideally with exposure to AI, digital, or technology transformation programs.
  • Demonstrated experience managing large-scale, multi-dependency portfolios or programs - including those involving digital platforms or technology-driven change - from initiation through to close.
  • In-depth understanding of the business impact of technical and AI-driven contributions, with the commercial awareness to connect technology delivery to measurable client and financial outcomes.
  • Exceptional written and verbal communication skills, with the ability to translate complex AI and digital program status into clear, concise messages for senior sponsors and navigate competing stakeholder priorities across a large, matrixed organization.
  • Resilient and outcome-focused, with a track record of influencing positive delivery results and maintaining high governance and control standards across fast-moving, technology-led programs.
  • Decisive and adaptable, with the forward-planning instincts to anticipate problems in complex digital environments, resolve them efficiently, and keep delivery momentum without unnecessary escalation.
  • Ability to define clear roles and accountability across cross-functional teams spanning Product, Technology, and Operations in pursuit of AI and digital program execution.


Beneficial Skills & Qualifications
  • PMI PMP certification or equivalent program management qualification.
  • Experience delivering programs across both Agile and Waterfall methodologies, with the flexibility to apply the right approach to AI and technology-driven programme contexts.
  • Familiarity with AI-powered digital platforms, client-facing technology products, or intelligent automation in a financial services environment.
  • Knowledge of treasury services, securities, or transaction banking, providing valuable context when partnering with business stakeholders across Citi Services.


What We Offer

At Citi, you will be part of a high-performing team operating at the center of global commerce - working on AI and digital programs that directly shape how the world's leading corporations and financial institutions manage critical financial operations. This is a role where your leadership creates real, technology-driven business impact at scale.
  • Strategic ownership of AI and digital transformation programs at a senior level, with direct exposure to Citi's most consequential technology initiatives and executive stakeholders across the globe.
  • The opportunity to work at the intersection of financial services and artificial intelligence, delivering programs that redefine how millions of clients interact with their data and execute critical transactions.
  • A collaborative, performance-driven environment where cross-functional partnership - across Product, Operations, and Technology - is central to how AI and digital programs get delivered.
  • Continuous professional development, with access to learning resources and exposure to globally significant AI and digital programs that expand both strategic and domain expertise.
  • Competitive financial wellbeing and compensation, commensurate with a senior leadership role at a global financial institution.
  • A global platform and network, offering the scope and connectivity that only a firm of Citi's scale can provide.


Apply now to lead the AI and digital programs that are redefining global financial services - and deliver the future of how Citi's clients operate at scale.

Job Family Group:
Project and Program Management

Job Family:
Project Management

Time Type:
Full time

Primary Location:
New York New York United States

Primary Location Full Time Salary Range:
$163,600.00 - $245,400.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Aug 28, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

Innovate and Lead

Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

Grow Your Career

Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

Networking and Professional Development

At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

Join Our Team

Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

Stay Connected

Keep up to date with the latest in career opportunities and industry insights at Citigroup, Inc. Subscribe to our job alert emails and read our careers blog to stay ahead in your professional journey.

Explore Citigroup, Inc Jobs

Discover the exciting and rewarding opportunities that await at Citigroup, Inc. Tailor your resume, prepare for your interview, and take the next step in your career with us.

SEARCH CITIGROUP JOBS

READ CAREERS BLOG

Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Citigroup, Inc

More Finance & Insurance Jobs

Find similar AI Digital Senior Program Lead, Global Services - Senior Vice President jobs:

NationwideNew York, NY