Must Have Technical/Functional Skills:
• 3+ years in SaaS platform administration, enterprise tool management, IT service management,
or a related enablement role
• Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning,
and API integrations
• Understanding of professional services delivery methodology, engagement lifecycle, and how
consultants use tools in their daily workor equivalent consulting/professional services background
• Strong troubleshooting skills with the ability to triage technical issues and coordinate across engineering,
vendor, and business teams
• Experience building and delivering enablement programs: user guides, training decks, video walkthroughs,
and self-service documentation
• Ability to communicate across regions, time zones, and seniority levelstranslating technical platform
concepts for non-technical audiences
• Data-driven approach to measuring adoption and demonstrating business value
Salary Range: $64,000 - $140,000 a year
#LI-CM2
