Motorola Solutions

AI Application Specialist

Motorola Solutions$85K — $95K *
US-AnywhereRemote in Texas, US
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in a customer-facing technical role such as solutions engineering or implementation engineering.
  • Demonstrated fluency with Large Language Models (LLMs) and prompt engineering.
  • Strong written communication skills, capable of structuring chaotic operational inputs.
  • Comfortable working in ambiguous situations and iterating quickly based on customer feedback.
  • Preferred background in public safety, 911 systems, or contact centers.
  • Familiarity with telephony systems, SIP, or CCaaS preferred.
  • Experience in regulated industries like healthcare or public sector is a plus.

Responsibilities

  • Lead end-to-end agent build process for new customer deployments.
  • Facilitate SOP workshops to define call types and escalation processes with customer operations.
  • Translate operational documentation into structured agent behaviors.
  • Iterate on agent logic based on user acceptance testing feedback and real-call data.
  • Collaborate with the Project Manager on customer communications regarding technical aspects.
  • Conduct post-deployment QA on agent behavior for improvement feedback.
  • Enhance Hyper's standard operating procedure library and coordinate integration efforts.

Benefits

  • Incentive bonus plans
  • Medical, dental, and vision benefits
  • 401K with company match
  • 10 paid holidays
  • Generous paid time off packages
  • Employee stock purchase plan
  • Paid parental and family leave
  • And more!
Full Job Description

Department Overview

We provide Next Generation 911 and embedded AI solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. As a leader in AI agent work in the industry, our products provide measurable impact (fewer abandoned calls, faster resolution, better outcomes for callers). If you want to push the frontier of what agentic AI can do in a mission-critical environment, this is the seat.
Job Description

As an AI Application Specialist you will own the agent build for new customer deployments for Non-Emergency Call Agent offerings. You take an agency's policies, SOPs, and call patterns and turn them into the behavior of an AI agent that handles real calls coming into a 911 center. This is not generic SaaS configuration work. Every deployment requires real judgment about how the agent should respond, escalate, and hand off, in an environment where getting it wrong has consequences.

Responsibilities:

  • Lead agent build end to end for assigned customer deployments

  • Run SOP workshops with customer ops leads to map call types, triage logic, escalation rules, and transfer destinations

  • Translate phone trees, training manuals, and call recordings into executable agent behavior through structured prompts and configuration

  • Iterate prompts and agent logic against UAT feedback and live-call learnings

  • Partner with the Project Manager on weekly customer check-ins; own the technical narrative with the customer

  • Run QA on agent behavior post-go-live and feed findings into the continuous improvement loop

  • Contribute to and improve Hyper's standard SOP library across deployments

  • Coordinate with Integration Engineering on telephony, SSO, and CAD integration handoffs

Requirements

  • Demonstrated fluency with LLMs and prompt engineering. We care about evidence of capability (prior work, side projects, hands-on learning) more than formal credentials

  • Strong written communication. Ability to take messy operational input and turn it into clear, structured agent behavior

  • Comfort working in ambiguity and iterating fast against real customer feedback

  • Experience facilitating technical workshops or discovery sessions with non-technical stakeholders

  • Public safety, 911, or contact center background preferred

  • Telephony, SIP, or CCaaS fluency preferred

  • Experience with agentic AI systems beyond conversational chatbots preferred

  • Background in regulated or mission-critical industries (healthcare, aviation, public sector) preferred

Target Base Salary Range: $85,000 - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-LD


Basic Requirements

  • 3+ years in a technical, customer-facing role: solutions engineering, implementation engineering, prompt engineering, applied AI/ML, or similar

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

  • Must be able to obtain background clearance as required by government customer.


Travel Requirements

Under 10%
Relocation Provided

None
Position Type

Experienced
Referral Payment Plan

Yes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans

  • Medical, Dental, Visionbenefits

  • 401K with Company Match

  • 10 Paid Holidays

  • GenerousPaidTime Off Packages

  • Employee Stock Purchase Plan

  • PaidParental & Family Leave

  • and more!

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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