Job Description

What you’ll own 

• Design and orchestrate AI-powered workflows and autonomous agent experiences that transform how work gets done across Global Payments. 

• Partner with business leaders to identify high-value opportunities, translate business challenges into agentic solutions, and define future-state ways of working. 

• Create agent blueprints, workflow designs, requirements, and success metrics that enable engineering teams to build scalable AI solutions. 

• Lead AI discovery workshops, map complex cross-functional processes, and uncover opportunities for automation, augmentation, and productivity gains. 

• Evaluate emerging AI technologies, tools, and agent frameworks, helping shape the company's vision for the next generation of AI-enabled work. 

What you’ll bring 

• 5 years+ of experience in business analysis, product management, consulting, process design, solution design, or a related role. 

• Demonstrated ability to analyse complex business processes and translate them into structured requirements, workflows, or technology solutions. 

• Strong facilitation and stakeholder management skills, with experience working directly with senior business and technology leaders. 

• Experience with AI, automation, workflow platforms, or data-driven technologies. 

• Excellent communication, storytelling, and problem-solving skills, with the ability to simplify complex concepts and influence decision-making.  

It’s a bonus if you have 

• Experience in payments, fintech, financial services, or other highly regulated industries. 

• Knowledge of Large Language Models (LLMs), prompt engineering, knowledge management, RAG architectures, or AI product development. 

• Act like an owner: We take accountability — working at pace to own our outcomes. We empower each other to make decisions. We’re innovative — always finding better ways to deliver impact. 

• Win as one team: We value personal connections — moving forward together with clarity. We build inclusive and global teams — embracing different perspectives and ideas. It’s always ‘we,’ never ‘me.’ We’re determined to succeed together. 

Why this role is different 

This is an opportunity to help define how AI agents reshape work across a global enterprise. You'll work at the intersection of business strategy, emerging technology, and human-centred design, partnering with leaders across Product, Engineering, Operations, Finance, Sales, and Corporate Functions to create the next generation of AI-powered experiences. 

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. 

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. 

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