The OpportunityAs an Account Manager, you own what happens after the close. Once an AE lands a provider, you make them successful-and then you make them bigger. You own a book of accounts and you9re measured on adoption, retention, and expansion.
The growth story writes itself when you run it well: a practice that starts with custom inserts grows into more device categories, attaches Hike Intelligence to run their back office, and adds locations. Your job is to drive that ramp-turn early orders into scaled monthly volume, and a single product into the whole platform.
You9ll:- Own onboarding and adoption. Get new accounts live, train clean scanning technique, and drive the first orders so the account feels value fast.
- Grow the account. Expand from inserts into more categories, attach Hike Intelligence, and add new locations and providers. You9re carrying an expansion number, not just a support queue.
- Drive order volume. Move accounts past their ramp-from early orders to consistent, scaled monthly volume.
- Own renewals. Run the annual renewal and protect the base. Retention is the foundation; expansion is the upside.
- Be the voice of the customer. Feed product and operations the signal that makes the next account easier.
What Excites UsGrowing a book of clinical executives and clinic owners takes commercial instinct and operator credibility-not just a friendly check-in. We9re not filling a seat-we9re looking for legends who can grow a base. Specifically:
- The strategic account owner. 2-4 years in account management, customer success, or expansion roles, ideally selling AI, software, or into healthcare, devices, or SaaS. You drive growth, not just satisfaction.
- Commercial, not just relational. You9re comfortable carrying an expansion and retention number, spotting the upsell, and asking for it.
- Operator credibility. You can speak fluently about denials, reimbursement, and workflow, and become the trusted partner clinical executives and clinic owners call first.
- Organized and proactive. You manage a full book without letting an at-risk account or an expansion signal slip through the cracks.
What You9ll Own- A book of accounts. Net revenue retention and expansion across your portfolio.
- Adoption and order volume. The ramp from first order to scaled monthly usage.
- Renewals. Protecting and growing the base year over year.
What You9ll Get- Competitive compensation. Strong base ($120K-$180K) + a $20K-$40K annual performance bonus ($140K-$220K OTE).
- Meaningful equity. Real ownership in a high-growth startup backed by top VCs.
- Accelerated growth. We reward A-players. Top performers move fast into senior and leadership roles-and are rewarded significantly for it.
- Full benefits. Medical, dental, and vision coverage.
- $15K relocation bonus. If you9re moving to San Francisco.
- The hub. Daily collaboration with Hike9s founding team out of our SF Rincon Hill office.
- And yes-free custom insoles. Your feet will thank you.
