Salesforce

Agentforce Field Service Consultant

Salesforce$157K — $210K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in enterprise software pre-sales or solution consulting, particularly in field service or mobile solutions
  • Bachelor's degree in Computer Science, Engineering, Business, or equivalent experience
  • Deep expertise in Salesforce Field Service, including scheduling and asset management
  • Proven ability to present complex solution designs for enterprise deployments
  • Experience leading technical discovery and translating requirements into architectures
  • Strong executive presence for engaging C-suite and VP-level stakeholders
  • Ability to manage technical due diligence in complex sales cycles
  • Familiarity with integration technologies relevant to field service environments

Responsibilities

  • Demonstrates deep familiarity with scheduling, asset management, and integration technologies
  • Understands the competitive landscape and technical architecture for Field Service solutions
  • Provides actionable technical recommendations to clients to drive production usage
  • Leads design sessions to document workflows aligned with client objectives
  • Develops customer champions and establishes technical credibility through discovery calls
  • Presents executive-level product demos to highlight Field Service value
  • Translates business requirements into effective solution architectures
  • Handles customer technical due diligence and risk management for mobile deployments

Benefits

  • Benefits and resources promote work-life balance and personal development
  • Access to AI-driven tools to enhance productivity
  • Opportunity to contribute to transformative experiences for customers
  • Support for continuous learning and professional growth
  • Potential to redefine industry standards and personal career possibilities
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Sales

Job Details

Role Overview

The Agentforce Field Service Consultant serves as the primary strategic driver for complex deal execution. You are responsible for understanding the customer's technology landscape and aligning Field Service capabilities to achieve their business outcomes. You own the technical vision-translating complex business requirements into solution architectures and roadmaps that best leverage resource and asset management, scheduling, and mobile technologies.
This role requires both technical leadership and strategic domain expertise in Field Service. You will provide deep expertise dedicated to Field Service, communicating it's value, product differentiation and demonstrating how it helps the customer meet their objectives. From performing targeted demos on specific use cases to architecting the final solution, you lead the end-to-end process of proving how our Field Service & Operations solutions deliver transformative business value.

Key Responsibilities
  • Demonstrates deep familiarity with scheduling in mobile, asset management, and integration technologies.
  • Understands market landscape, competition, and technical architecture to establish Salesforce's Field Service solution as the best choice to meet customer needs.
  • Provides actionable technical recommendations and insights to clients that focus on driving usage at scale in production.
  • Leads technical design sessions, designing and documenting domain-specific workflows and architectures that are aligned with the client's business objectives.
  • Fosters and develops customer champions while establishing technical credibility with clients and account partners through discovery calls.
  • Presents Executive level product demonstrations to key stakeholders and answers questions to highlight the value of Field Service solutions.
  • Translates business requirements into solution architectures and roadmaps that best leverage Field Service, assets, and mobile capabilities.
  • Handles customer technical due diligence and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements.


Job Qualifications

Required
  • 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture, with a focus on field service, asset management, or mobile workforce solutions
  • Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience
  • Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration
  • Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments
  • Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps
  • Strong executive presence - comfortable delivering product demonstrations and presenting technical recommendations to C-suite and VP-level stakeholders
  • Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles
  • Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT)
  • Experience in competitive positioning and understanding of the field service technology landscape


Preferred
  • Salesforce certifications (e.g., Salesforce Field Service Consultant, Application Architect, or System Architect)
  • Background in industries with heavy field service operations (utilities, manufacturing, healthcare, telecommunications, or similar)
  • Experience working in or alongside a customer success, professional services, or consulting capacity
  • Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation
  • Track record of developing customer champions and technical trust-based relationships in enterprise accounts


Unleash Your Potential

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Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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