Agent Strategist - SF

Vapi

• $110K — $130K *
New York, NY 10025In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
  • Experience managing enterprise accounts with complex deployments ($100K+ ACV).
  • Strong stakeholder management skills, able to engage VP and C-level executives.
  • Technically fluent in APIs, integrations, and deployment workflows without requiring coding skills.
  • Experienced in renewal and expansion strategies, with the ability to craft commercial narratives.
  • Highly organized with excellent CRM and documentation practices.
  • Comfortable with ambiguity, helping to establish processes in fast-paced environments.
  • Bonus: Familiarity with voice, conversational AI, telephony, or AI/ML products.

Responsibilities

  • Take ownership of a portfolio of enterprise accounts and cultivate relationships with key stakeholders.
  • Understand each customer's deployment setup, use cases, and criteria for success.
  • Audit health metrics, renewal timelines, and usage patterns.
  • Align with cross-functional teams on project priorities and workstreams.
  • Establish a regular meeting cadence based on account significance.
  • Implement proactive health monitoring and signal detection for potential issues.
  • Identify renewal risks and opportunities for expansion in your accounts.
  • Lead renewal discussions and collaborate with Account Executives on commercial strategies.

Benefits

  • Competitive salary and equity ownership.
  • Comprehensive medical, dental, and vision coverage.
  • Quarterly off-site team events.
  • Flexible time off policy.
  • Catered meals, transportation benefits, discounted gym access, and a $10k annual learning and development budget.
Full Job Description
Why We're Hiring This Role:
  • As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value.
  • Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes.
  • This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention.


What You'll Do:
  • 30 Day:
    • Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders.
    • Deeply understand each customer's deployment architecture, use cases, and success criteria.
    • Audit current health metrics, renewal timelines, usage patterns, and engagement cadence.
    • Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities.
  • 60 Day:
    • Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering.
    • Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals.
    • Begin identifying renewal risks and expansion signals across your portfolio.
    • Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting.
  • 90 Day:
    • Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy.
    • Surface qualified expansion opportunities supported by usage data and deployment success metrics.
    • Enforce service tier boundaries and protect the integrity of the engagement model.
    • Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales.


Who You Are:
  • 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company.
  • Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations.
  • Strong stakeholder management skills with the ability to engage VP and C-level executives.
  • Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code.
  • Experienced in renewal and expansion motions and comfortable building commercial narratives.
  • Highly organized with strong CRM hygiene, documentation habits, and follow-through.
  • Comfortable operating in ambiguity and helping build process in a high-growth environment.
  • Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products.


What We Offer:
  • Real stake: We offer a competitive salary and excellent equity ownership
  • Comprehensive health coverage: medical, dental, and vision plans
  • Team love: We love hanging out, and we do quarterly off-sites
  • Flexible time off: take what you need
  • More: catered meals, transportation, gym, and a $10k annual L&D budget
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Vapi

  • Head of Data
    $175K — $210K *
    San Francisco, CA 94112 (San Francisco County)
    Today
    Information Technology
    In-Person
  • Engineering Manager, Trust & Safety
    $264K — $297K *
    San Francisco, CA 94112 (San Francisco County)
    Yesterday
    Information Technology
    In-Person
  • Member of Technical Staff, Frontend
    $135K — $160K *
    San Francisco, CA 94112 (San Francisco County)
    2 days ago
    Consumer Technology
    In-Person
  • Chief of Staff
    $150K — $180K *
    San Francisco, CA 94112 (San Francisco County)
    Reposted 4 days ago
    Business Services
    In-Person
  • Customer Support Engineer
    $110K — $130K *
    San Francisco, CA 94112 (San Francisco County)
    1 week ago
    Consumer Technology
    In-Person

More Business Services Jobs

Find similar Agent Strategist - SF jobs:

NationwideNew York, NY