General Electric Company

AEO LM2500 Product Support Engineering Product Line Leader

General Electric Company • $100K — $130K *
West Chester, OH 45069In-Person
Aerospace & Defense
5 - 7 years of experience
2 months ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering or STEM majors required.
  • 5 years of gas turbine experience in operations, design, or systems engineering required.
  • No visa sponsorship available for this position.

Responsibilities

  • Interface with customers and internal teams for technical assistance.
  • Analyze customer feedback and performance data for enhancements.
  • Support and lead root cause analyses for product lines.
  • Collaborate with engineering and design teams to improve product quality.
  • Manage quality escape processes and proposed field plans.
  • Create and maintain technical documentation for training and service.
  • Engage team members on safety items and action implementation.

Benefits

  • Relocation assistance provided.
Full Job Description
Job Description Summary
Systems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meets the users needs. The Product Service Engineer Product Leader focuses on bridging the gap between product development and customer needs by providing technical support, troubleshooting, and improving product performance after release. In this role member will be responsible for major and complex assignments with long-term business implications. This includes activities related to enhancing services technology, integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance. This role involves offering after-sales support, analyzing customer feedback, and collaborating with various teams to enhance product reliability and user experience.

The PSE role is the voice of the customer within GE internal organizations; will act as technical point of contact for GE Aeroderivative Engine Operations Program (AEO)Managers, Field Services, engine manufacturing and production test cell. The PSE also translates the internal GE to an external communication that is clear and transparent, keeping the customer at the forefront and ensuring they have the most relevant information to keep their fleet safe and operational.

Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required

Job Description

Roles and Responsibilities:
  • Interface with end users and program managers to provide technical assistance to customers and internal teams regarding product functionality, troubleshooting, and maintenance. Support customer issue resolution, fleet issues, service bulletin implementation, monitoring & diagnostics and fleet configuration.
  • Analyze field data, customer feedback, and performance trends to identify areas for product enhancement, reliability improvements, and cost reduction.
  • Root Cause Analysis - Support and at times may also lead for all AEO-driven RCAs for all product lines
  • Strong supporting role for Baker Hughes -led RCAs, driving closure to AEO AI
  • Work closely with systems engineers, design and manufacturing teams, and other stakeholders to implement design changes, improve product quality, and ensure smooth product launches.
  • Quality Escape Management - Work with Engine System Design Integration, Design, Quality to see if a field plan is needed If so, ensure team takes this issue and proposed plan to technical review, production control board. Take the proposed plan (field impact) to joint-venture production control board.
  • Create and maintain technical documentation, including service bulletins, service manuals, troubleshooting guides, and training materials.
  • PCRs (Publication Change Requests) & ICRs (Interim Change Requests) Drive and lead team members engagement and review of every submitted items and assist the team on implementing the appropriate action required. Ensure all PCRs are approved for manual incorporation in a timely manner, for each engine platform.
  • Drive and lead team members engagement on all safety related items sessions.
  • Work collaboratively within a global, cross functional team (PSE, systems, repair, design) to provide guidance on field problem resolutions, corrective action implementation, and produce results to meet customer needs.


Required Qualifications
  • Bachelors Degree in Engineering or other "STEM" Majors (Science, Technology, Engineering and Math) from an accredited college or university.
  • 5 years of gas turbine experience in operations, design or systems engineering
  • GE Aerospace will not sponsor individuals for employment visas, now or in the future, for this job opening.


Desired Characteristics
  • Master's Degree in Engineering or other "STEM" Majors (Science, Technology, Engineering and Math) from an accredited university.
  • Familiarity with manufacturing processes
  • Demonstrated ability to analyze and resolve problems.
  • Experience leading or supporting root cause analysis (TOPS8D) or RCAs
  • Ability to drive projects to completion
  • Established project management skills
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Ability to interface effectively with all levels of the organization and external customers
  • Proven solid experience in fleet management field issues resolution.
  • Strong analytical skills and knowledge of aero-engines architectures and applications.
  • Able to prioritize work, plan milestones and communicate effectively to external customers.


Relocation Assistance Provided: Yes

About General Electric Company

GE Healthcare provides medical technology, intelligent devices, and care solutions. They offer medical imaging, information technologies, medical diagnostics, patient monitoring systems, performance improvement, drug discovery, and biopharmaceutical manufacturing technologies. GE Healthcare's mission is to improve patient care and outcomes by providing innovative healthcare solutions. Their technologies are used in hospitals, clinics, research institutions, and pharmaceutical companies worldwide to diagnose and treat various medical conditions.

General Electric Company Careers

Join the dynamic team at General Electric Company, a global leader in innovation and technology. As one of the most respected companies worldwide, we offer unparalleled job opportunities that propel your career to new heights. Work You’ll Do At General Electric Company, you’ll be part of a diverse team committed to transforming industries and improving lives through leadership in sectors such as aviation, power, renewable energy, and healthcare. Our culture thrives on innovation and leadership, fostering an environment where you can grow professionally and personally. Lead in a Unique Market Position General Electric Company stands at the forefront of digital and industrial transformation. Here, you’ll leverage your skills to solve complex challenges, drive growth, and lead projects that have a global impact. Our commitment to professional development and diversity training ensures that every team member is equipped to lead and innovate. Collaborate with Industry Experts Work alongside a global network of professionals, each bringing a wealth of knowledge and experience to our collaborative projects. General Electric Company’s culture of inclusivity and teamwork makes it a prime environment for networking and personal development. Innovative Work Join us to work on groundbreaking projects that redefine what’s possible. Our teams at General Electric Company are constantly pushing the boundaries of technology and innovation to create solutions that not only meet but exceed the needs of our customers and communities around the world. Be Part of a Great Team At General Electric Company, we understand that our employees are our greatest asset. That’s why we offer competitive benefits, extensive career advancement opportunities, and a supportive environment that values work-life balance. Our commitment to employee growth is reflected in our robust training programs and our focus on internal mobility. Future-Proof Your Career With a career at General Electric Company, your growth is limitless. Through our various training programs, internships, and leadership development initiatives, you can enhance your skills and advance your career in a direction that aligns with your professional and personal aspirations. Explore Job Opportunities and Internships Whether you’re starting your career or looking to make a significant impact in your field, General Electric Company offers a range of positions and employment opportunities that cater to your talents and ambitions. From internships that provide real-world experience to leadership roles that challenge your strategic thinking, there’s a place for you here. Stay Connected Join Our Team Search open positions that match your skills and interests. We are always on the lookout for passionate, curious, and solution-driven team players. Explore the possibilities that await you at General Electric Company. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. At General Electric Company, we’re more than a company—we’re a community. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Electric Company and become part of a team that’s reshaping the future of technology and industry. Join General Electric Company today and be a part of our journey to build a better world through essential technology and innovative solutions. Your career at General Electric Company awaits—explore, innovate, and lead with us.
Learn more about General Electric Company
Size
168,000 employees
Market Cap
$90.4 billion
Industry
Business Services
Net Income
$5.7 billion
Founded
1892
5 Year Trend
-9.1%
Revenue
$79.6 billion
NASDAQ
GE
* Ladders Estimates

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