Microsoft

Advertising Account Manager

Microsoft • $86K — $169K *
Austin, TX 78745In-Person
Media
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • MBA in Sales, Marketing, or related field with 2+ years of relevant experience, or equivalent qualifications.
  • Bachelor's degree in Sales, Marketing, or related field with 4+ years of relevant experience, or equivalent qualifications.
  • 6+ years of experience in sales, advertising, or marketing with a digital advertising focus, or equivalent qualifications.
  • Strong hands-on experience in Paid Search/SEM and platform knowledge.
  • Proficiency in data analysis and reporting tools like Excel and Power BI.
  • Demonstrable ability to influence cross-functional teams and manage complex challenges effectively.
  • Experience in travel industry search marketing.

Responsibilities

  • Establish primary contact with clients for account management inquiries.
  • Proactively solicit and relay client feedback to support product improvements.
  • Collaborate with internal teams to align client strategies with business goals.
  • Research client advertising needs to identify optimization and solution opportunities.
  • Form and maintain strong relationships with clients across various levels.
  • Adopt Microsoft sales strategies to secure client buy-in on tailored solutions.
  • Utilize CRM tools to monitor account health and enhance client satisfaction.

Benefits

  • Comprehensive health and wellness programs.
  • Flexible working arrangements.
  • Professional development opportunities.
  • Access to leading technology and tools.
  • Networking and collaboration within a global team.
Full Job Description
Overview

Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients. Builds and maintains a solid network of internal and external partner resources to drive opportunities and influence impact for clients. Establishes oneself as the primary point of contact to address day-to-day inquiries. Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and understand the drivers of dissatisfaction, determine the root cause of problems, and remove blockers. Articulates Microsoft's strategy and other products and services, and educates clients on the Microsoft Advertising platform. Adopts Microsoft sales strategies. Leverages Customer Relationship Management tools. Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help Account Executives accelerate the closing of deals. Proactively researches information about clients' advertising needs. Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels. Maintains knowledge of emerging industry trends beyond a singular product.

Responsibilities
  • Account Planning/ Management
    • Establishes oneself as the primary point of contact to address day-to-day inquiries. Engages clients in a proactive manner to address day-to-day questions related to account monitoring (e.g., what to prioritize, managing escalations, billing, revenue flow, budget changes, security concerns or risks), leveraging automated systems to ensure account health and elevate client's business.
    • Proactively solicits feedback on additional advertising needs, products, and features and ensures the feedback reaches the right stakeholders internally through relevant channels to gain a further understanding of market needs and client expectations and to drive solutions on behalf of the clients.
    • Builds and maintains a solid network of internal and external partner resources to drive opportunities and influence impact for clients. Collaborates with partners to develop and share client plans that support Microsoft business and client needs.
  • Client Engagement
    • Proactively researches information about clients' advertising needs (e.g., advertising key performance indicators [KPIs]) to learn more about their competition and market trends. Identifies opportunities to drive optimizations and new solutions based on clients' advertising strategies. Presents tailored solutions based on clients' insights.
    • Builds and maintains relationships with day-to-day client contacts as a trusted advisor throughout multiple levels. Adopts Microsoft sales strategies (e.g., Challenger Sale) mindset to secure buy-in and execution.
  • Industry Knowledge
    • Maintains knowledge of emerging industry trends beyond a singular product as well as of technology and key performance indicators (KPIs). Leverages competitive trends and shares knowledge with others as a subject matter expert. Maintains knowledge of current security policies and best practices, leveraging security as a core component of product and service offerings.
  • Sales Focus
    • Adopts Microsoft sales strategies (e.g., Challenger Sale) and handles main objections from clients. Works to overcome obstacles and sell tailored solutions. Aligns sales strategies and relevant MSFT security practices.
    • Collaborates with internal partners and peers to develop and implement strategies to identify and maximize upselling opportunities through value-proposition presentations and/or to help Account Executives accelerate the closing of deals.
    • Seeks client feedback (both formal and informal) to identify and understand the drivers of satisfaction and understand the drivers of dissatisfaction, determine the root cause of problems, and remove blockers. Establishes recovery action plans to improve the client's overall experience and avoid future instances of dissatisfaction.
    • Leverages Customer Relationship Management (CRM) tools (e.g., account management, opportunities, tracking, and reporting), other tools (e.g., customized performance dashboards, data, insights), and ad hoc opportunities to identify ways to keep up with account health, increase performance, satisfaction, and upsell opportunities to increase revenue. Guides others in using CRM and other tools (e.g., customized performance dashboards), and shares best practices. Drives product and tactic improvement through CRM and other tools (e.g., customized performance dashboards). Engages in responsible and secure use of data.
    • Articulates Microsoft's strategy and other products and services, and educates clients on the Microsoft Advertising platform. Shares knowledge of the search landscape with clients to create a mutually-beneficial business value proposition and executes relevant solutions.


Qualifications

Required/minimum qualifications

  • Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND 2+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR Bachelor's Degree in Sales, Marketing, or related field AND 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR 6+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR equivalent experience.


Additional or preferred qualifications

  • Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND 4+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR Bachelor's Degree in Sales, Marketing, or related field AND 5+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR 8+ years relevant work experience (e.g., sales, advertising, or marketing with a focus on digital advertising) OR equivalent experience.
  • Paid Search/SEM experience and platform knowledge, hands-on keyboard across large-scale search programs.
  • Data analysis skills, interpreting large volumes of data and translating to optimizations and client growth opportunities.
  • Proficiency in Excel, with experience in Power BI or similar large-scale reporting tools.
  • Interest and experimentation mindset for learning new tools, transforming work with AI; experience with workflow automation.
  • Ability to balance multiple projects and tasks, and prioritize effectively for greatest impact.
  • Demonstrated success influencing client and internal cross-functional stakeholders to drive strategic outcomes, resolve complex challenges, and advance business priorities.
  • Travel industry search marketing experience.


#MicrosoftAI #MicrosoftAdvertising

Advertising Client Success IC3 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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