5-7 years of experience in IP-based networks and security products
Check Point experience is essential
Proven leadership skills to guide cross-functional teams
Excellent verbal/written communication skills for diverse audiences
Strong understanding of TCP/IP and Network Security preferred
Experience with Linux and Unix operating systems
Extensive troubleshooting skills required
Responsibilities
Build and maintain strong customer relationships as a trusted advisor
Serve as the main contact for technical service delivery
Take ownership of customer accounts and prioritize their needs
Deeply understand customers' technical environments and business challenges
Lead technical projects for customer implementations and optimizations
Proactively identify service opportunities for the sales team
Monitor customer environments to preempt major issues and support operations
Benefits
Opportunity to work with cutting-edge technology
Engagement in diverse projects across multiple clients
Exposure to leadership opportunities and career growth
Collaborative environment that emphasizes customer success
Potential for ongoing professional development and training
Full Job Description
Job Description
Build a strong relationship with our customers and become their trusted advisor on how to best leverage their investment
Become the main point of contact for technical services delivery
Take full ownership of your accounts by providing leadership and ensuring customer's best interest takes priority
Develop a deep understanding of customer's technical environment, primary pain points, and all business challenges
Advise customers by providing technical information, guidance, and support
Lead customer projects when customer is implementing new devices or features, upgrade existing environment, or perform health check and optimization work
Identify service opportunities for the sales/account team
Proactively monitor customer's environment to prevent major issues and assist support teams on any active problems
Provide reports and proactive communication regularly to the customer, sales/account teams, and management
Manage multiple projects from different customers and manage your own schedule to meet Check Point's ATAM requirements
Qualifications
Check Point experience required
Strong ability to prioritize work and deliver results
Strong leadership skills to portray expertise in order to influence teams across the organization to achieve desired customer outcomes
Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
8+ years of experience with IP based networks, network design, and security products
Strong TCP/IP understanding and knowledge of Network Security is preferred
Experience with several different operating systems: including Linux and Unix- based
Extensive troubleshooting experience required
Experience with Check Point products preferred
Strong VSX and Provider-1 (MDS) experience preferred
Customer oriented and post-sales experience with direct face to face service
Experience with providing training is an advantage
Up to 25% travel
Must be eligible to work in the U.S. without sponsorship from an employer now or in the future
