FirstEnergy Corp

Advanced/Senior/Staff Business Analyst, FE Utilities Performance

FirstEnergy Corp • $95K — $115K *
Akron, OH 44312In-Person
Energy & Utilities
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering, Business, Data Analytics, or related field
  • 4-7 years of experience in utility operations or performance analytics
  • Experience leading teams and cross-functional collaboration
  • Strong analytical skills with tools like Power BI, Tableau, and SQL
  • Knowledge of utility industry standards and regulatory requirements
  • Excellent written and verbal communication skills
  • Ability to think strategically and advocate for data-driven decisions

Responsibilities

  • Develop and manage reporting frameworks for utility performance
  • Lead performance reviews and present insights to senior leadership
  • Coordinate data collection across various departments
  • Identify inefficiencies and recommend process improvements
  • Design visualizations and dashboards for performance metrics
  • Lead automated reporting process development
  • Monitor effectiveness of performance initiatives

Benefits

  • Safety as a core value with a focus on providing a secure work environment
  • Resources for employees to perform safely and effectively
  • Commitment to world-class safety standards
  • Opportunities for continuous improvement and professional development
Full Job Description
Job Description

About the Opportunity

Job Summary:

FirstEnergy Utilities Performance plays a critical role in driving performance transparency, accountability, and continuous improvement across the FE Utilities to promote operational excellence through data-driven insights. This position is responsible for developing and maintaining both enterprise and business unit performance reporting on a weekly/monthly/quarterly basis, supporting Key Performance Indicator ((KPI) governance, conducting external benchmarking, and providing analytical insights to executive leadership as well as the Operations and Safety Committee of the FirstEnergy Board of Directors.

Key Responsibilities:
  • Develop and maintain comprehensive reporting frameworks for utility performance (KPIs, SLAs, benchmarks).
  • Lead regular performance reviews, analyze trends, and present actionable insights to senior leadership.
  • Coordinate cross-functional collaboration to ensure timely and accurate data collection from utility operations, finance, engineering, and customer service teams.
  • Identify inefficiencies and recommend solutions to streamline processes.
  • Design dashboards, scorecards, and data visualizations using tools such as Power BI, Tableau, or Excel.
  • Identify opportunities for operational improvement through trend analysis, benchmarking, KPIs, and performance metrics.
  • Lead the development of automated reporting processes to improve efficiency and accuracy.
  • Monitor and evaluate the effectiveness and sustainability of performance initiatives.
  • Serve as a subject matter expert on performance metrics related to utility operations.
  • Draft, review, and update board level presentations, reports, and pre-read materials in coordination with subject matter experts.
  • Develop effective working relationships with all levels of employees at FirstEnergy.
  • Handle the development of multiple, high-priority reports and presentations, and incorporation of senior leadership feedback, with quick turnarounds.


Qualifications at the Advanced Business Analyst level:

  • Bachelor's degree in Engineering, Business, Data Analytics, or related field
  • Minimum 4 years related work experience in utility operations, performance analytics, or data reporting
  • Demonstrated experience in leading others and collaborating cross functionally
  • Strong analytical skills with proficiency in reporting tools (Power BI, TOAD, QlikView, Tableau, Excel, SQL, PowerPoint)
  • Knowledge of utility industry standards, metrics, and regulatory requirements
  • Excellent written and verbal communication and stakeholder engagement skills
  • Ability to think strategically and own data-driven decision making, with a continuous improvement mindset
  • Demonstrated skills in collaboration and communication, including presenting to executive leadership
  • Demonstrated analytical and problem-solving abilities
  • Excellent time management skills
  • Ability to deliver quality, accurate work within established deadlines


Qualifications at the Senior Business Analyst level:

All of the above, plus:
  • Minimum 7 years professional work experience.


Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

FirstEnergy Human Resources Team

About FirstEnergy Corp

FirstEnergy is a diversified energy company headquartered in Akron, Ohio. Its subsidiaries and affiliates are involved in the generation, transmission and distribution of electricity, as well as energy management and other energy-related services. Its seven electric utility operating companies comprise the nation's fifth largest investor-owned electric system, serving 4.5 million customers within 36,100 square miles of Ohio, Pennsylvania and New Jersey; and its generation subsidiaries control more than 14,000 megawatts of capacity. Our Corporate Vision is to become a leading regional energy provider.

FirstEnergy Corp Careers

Join the dynamic team at FirstEnergy Corp, a leading energy company where innovation, leadership, and diversity are valued. As one of the most prominent energy providers, we offer unparalleled job opportunities that empower you to shape the future of energy.

Work You’ll Do

At FirstEnergy Corp, we are committed to enhancing the quality of life through sustainable practices and smart energy solutions. Our team is at the forefront of the energy sector, driving growth and transformation in an ever-evolving industry. By joining us, you will collaborate with skilled professionals dedicated to pioneering advancements in energy technology.

Explore a World of Opportunities

Whether you're seeking an entry-level position or a more senior role, FirstEnergy Corp provides a platform for professional growth and career advancement. Our diverse range of job opportunities in engineering, customer service, IT, and business management positions us as an ideal employer for ambitious candidates ready to make a significant impact.

Internship Programs

Kickstart your career with FirstEnergy Corp’s internship programs. These opportunities are designed to give you hands-on experience and insights into the energy sector, enhancing your skills and preparing you for future employment. Interns at FirstEnergy Corp gain valuable industry knowledge and practical skills, making them well-prepared for full-time roles within our company.

Culture and Benefits

FirstEnergy Corp is dedicated to fostering a workplace culture that embraces diversity and inclusion. We believe in providing our employees with a supportive environment where everyone can thrive. Our benefits package is comprehensive, including health, retirement plans, and continuous diversity training to ensure every team member can achieve their personal and professional goals.

Professional Development and Networking

We encourage continuous learning and development through a variety of training programs and leadership workshops. FirstEnergy Corp is committed to the professional growth of our employees, offering development programs that cater to enhancing leadership skills and expanding professional networks. Networking within the company and industry is supported and encouraged through various events and initiatives, helping you build valuable connections that can advance your career.

Join Our Team

Are you ready to make a difference? Search open positions that match your skills and interests on our Careers page. We are looking for passionate, curious, and innovative team players who are eager to drive change and excel in their careers. Prepare your resume, sharpen your interview skills, and get ready to join a company that values vision and hard work.

Stay Connected

Keep up to date with the latest news, insider perspectives, and career tips from FirstEnergy Corp. Subscribe to our job alert emails and never miss an opportunity to grow and excel with us. Explore the possibilities today and discover how you can contribute to the future of energy at FirstEnergy Corp. Join us in powering the future!

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Learn more about FirstEnergy Corp
Size
12,395 employees
Market Cap
$23.8 billion
Industry
Energy & Utilities
Net Income
$1 billion
Founded
1997
5 Year Trend
+0.8%
Revenue
$10.7 billion
NASDAQ
FE
* Ladders Estimates

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