We’relooking for an Advanced Professional Services Consultant tolead the successful delivery of Brightree’s HME/DME solutions. In this role, you’llmanage end-to-end software implementations, guiding customers through system configuration, workflow design, and training while ensuring a seamless transition to live operations.You’llcollaborate closely with clients to understand their business and technical needs, develop tailored training materials, and drive adoption through engaging remote sessions. Acting as a trusted advisor, you’lltroubleshoot issues, manage escalations, and provide ongoing feedback to improve the productexperience. This is a great opportunityfor someone with healthcare software implementation experience who thrives in a fast-paced, client-facing environment and enjoys delivering impactful solutions.

Let’stalk about Responsibilities:

• Manage the successful implementation of the HME/DME product to Brightree customers. This includes the management of allprojectrelated activities including Consulting, system configuration, training, training materials developmentand team/customer communications. 

• Provide remote implementation and training services related to Brightree HME/DME implementations. 

• Drive working sessions with customers to understand and document business and technical requirements for HME/DME functionality. 

• Provide status updates to management using standard reporting tools. 

• Facilitateandconduct group trainings 

• Create HME/DME documentation for internal and customer usage. This includes configuration guides and training materials. Enhance these materials asrequiredfor product updates. 

• Manage customer escalations throughappropriate Brightreechannels. 

• Analyze, troubleshoot,document,and solve software issues reported by customers. 

• Track and report product defects to Support forappropriate resolution. 

• Successfully transition live customerstostandard support processes. 

• Provide feedback to Product Management and Developmentregardingproduct enhancements. 

Let’stalk about Qualifications and Experience:

• Knowledge of software implementations, systemworkflows,and implementation ofbest practices. 

• 2+ years’ experience implementing, project managing or trainingonhealthcare software systems. 

• Experience implementing and/or training on Brightree applications.

• 1+yearsof experience training users on HME/DME applications. 

• 1+yearsof experience implementing forms-basedsoftware. 

• Familiarity with Software as a Service (SaaS)applicationand performance criteria.

• Strong analytical ability to troubleshoot and diagnosis technical software and implementation issues. 

• Some experience developing training materials and product reference documentation for healthcare software. 

• Leadership skillsincludingthe ability to manage customer expectations and drive project results. 

• Experience training software users in a highly diversified environment. 

• Ability to travel up to30% Preferred