Work location:
- This position may be based anywhere in the United States (with a preference for Ohio, Indiana, West Virginia, Michigan or Kentucky) and includes travel as part of the responsibilities.
Job SummaryThe "Advanced Applications Engineer" will provide the highest level of field support to our regional channel partners, consultants and prospective users by providing advanced system design, deployment, programming, third-party integration, and troubleshooting. The Advanced Applications Engineer will also work closely and collaboratively with the Regional Sales Manager and Area Manager(s) to ensure channel partner's experience a high level of support and experience.
Key Tasks & Responsibilities (Essential Functions)- Work with the Regional Sales team to support channel partners and end users with:
• Pre-sales system design, Supporting AV planners and system integrators in system planning with Q-SYS components. Preparation of cost estimates and tender specifications for Q-SYS system designs.
• Post-sales support, Diagnose and troubleshoot technical issues. Escalation of unresolved issues to internal teams. Manage the follow-up procedure after troubleshooting. - Training: Conduct in person dealer training in market with partners. Support training efforts with regional sales team members. Conduct training classes in experience centers. Co-develop new training curriculum with team.
- Monitor and report on relevant information from the field as it pertains to market trends, competitive landscape, sales opportunities and channel activities. Collaborate internally with the Americas go-to-market team, product development team and marketing. Conducting regional competition analysis. Contribution to product life cycle measures.
- Attend regional, national and internal meetings as required. Trade show booth builds, set up and tear down as well as technical troubleshooting will be required.
Skills and Minimum Experience Required• Bachelor's Degree preferred
• AV and IT industry certifications are a plus
• 5 years of AV industry experience
• Must be fluent with audio, video, control and networking technology.
• Knowledge of DSP design software, control coding and technical drawing programs.
• Strong understanding of audio visual system designs, AV networking, support and troubleshooting.
• Ability to use Microsoft Office 365, Salesforce and AV industry software.
Preferred Skills and Experience- Experience in AV design and sales engineering is highly desirable
- Experience in Unified Communications and Network Operations Centers is a plus.
- Experience with Q-SYS Designer, LUA scripting is a plus
Travel RequirementsThe range for this position is $83,300.00 to $164,400.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. For a list of our benefits, click here.
