General InformationPress space or enter keys to toggle section visibility
Work Location: Los Angeles, CA, USAOnsite or Remote Fixed Hybrid
Work Schedule M-F, 8-5
Posted Date 05/04/2026
Salary Range: $88900 - 190300 Annually
Employment Type 2 - Staff: Career
Duration Indefinite
Job # 32932
Primary Duties and ResponsibilitiesPress space or enter keys to toggle section visibility
The
Administrator for Access Training Design is responsible for leading the strategy, design, development, delivery, and continuous improvement of enterprise training programs that support centralized scheduling, registration, referral workflows, and ambulatory access operations within the Patient Access Organization. This role combines expertise in instructional design with leadership of training professionals responsible for facilitating learning that enable call center agents, supervisors and performance coaches to execute with accuracy, efficiency and confidence.
This individual serves as both the
architect of the Patient Access learning infrastructure and the leader of the training team responsible for delivering it. The position partners closely with Operations leadership, Access Performance Coaches, PAO leaders, clinical stakeholders, and technology teams to ensure training programs align with workflow governance, organizational standards, and UCLA Health's broader access strategy.
Annual salary: $88,900- $190,300
Job QualificationsPress space or enter keys to toggle section visibility
- Bachelor's Degree or equivalent is required in Instructional Design, Instructional Technology, Adult Education or a related field. Master's Degree preferred or a minimum of 5+ years of progressive responsibility in instructional design.
- 5 years minimum (required) - Instructional Design & Curriculum development experience. Progressive experience designing and developing structured training programs using formal instructional design methodology (e.g., ADDIE or similar) and demonstrated experience building competency-based curriculum in operational or performance-driven environments.
- 3 years minimum (required) - Healthcare Operations Training experience - developing training for healthcare operations, ambulatory workflows, call center environments, or revenue cycle functions. Familiarity with scheduling, registration or referral-based processes in a healthcare setting. Experience with graphic design software (e.g. photoshop, InDesign, Canva)
- 3 years minimum (required) - Learning Program Implementation and Evaluation - experience implementing onboarding programs, certification models, or skill-based learning pathways. Demonstrated experience measuring training effectiveness using structured evaluation models (e.g., Kirpatrick or similar). Experience with using a learning management system (e.g., Cornerstone).
- 2 years minimum (required) - Performance-integrated learning collaboration. Experience partnering with operational leaders or quality teams to translate performance trends into targeted learning interventions. Demonstrated ability to align curriculum with measurable performance outcomes.
- 2 years minimum (preferred) - Leadership development curriculum design. Experience designing or facilitating leadership development programming for supervisors or emerging leaders. Exposure to coaching frameworks, accountability training, or management development.
- 2 years minimum (preferred) - Process improvement or workflow change support. Experience supporting operational transformation, workflow redesign, system implementations, or change management initiatives through structured training development.
