Global Medical Response

Administrative Supervisor

Global Medical Response • $115K — $130K *
Santa Cruz, CA 95060In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or GED equivalent required.
  • Minimum two years of administrative experience in a fast-paced environment.
  • Previous supervisory experience preferred.
  • Minimum two years of Advanced Life Support (ALS) EMS experience preferred.
  • Proficient in Microsoft Office applications and 35 WPM typing speed.
  • Strong organizational and time management skills.

Responsibilities

  • Coordinate daily work schedules for field employees and supervisors.
  • Maintain the master schedule for operational staff.
  • Oversee staffing for special events and operational needs.
  • Record employee sick calls and manage staffing vacancies.
  • Process time-off requests and manage employee schedules.
  • Ensure compliance with operational performance standards.
  • Support field personnel with scheduling and payroll inquiries.

Benefits

  • Responsive customer service support for field employees.
  • Mentorship and professional development opportunities.
  • Timely resolution of employee concerns and complaints.
  • Involvement in organizational performance management initiatives.
  • Access to Company Policies and Operational Guidelines.
Full Job Description
More Information about this Job

Santa Cruz

Administrative Supervisor Position

POSITION SUMMARY:

Reporting to the Operations Manager, the Administrative Support Supervisor will be responsible for assuring full and appropriate staffing of units for all field employees and providing support for administrative duties within the operation.

ESSENTIAL DUTIES & RESPONSIBILITIES

Scheduling & Workforce Coordination
  • Coordinate daily work schedules for field employees and supervisory personnel.
  • Maintain and administer the master schedule for field and supervisory staff.
  • Coordinate floater utilization and activation to support operational needs.
  • Coordinate staffing for special events, ride-along, stand-bys, and other operational requirements.
  • Record employee sick calls and ensure all resulting vacancies are appropriately staffed.
  • Process time-off requests and accurately record approved leave on employee schedules.
  • Prepare transitional and special schedules related to shift transfers.
  • Process shift bids in accordance with organizational policies and procedures.
  • Oversee scheduling functions to ensure efficient workforce deployment.
  • Ensure full and appropriate staffing of units to minimize lost unit hours.

Operational Support & Reporting
  • Notify Communications, the Deployment Planner, and management of lost unit hours and units placed out of service.
  • Code and enter attendance information and lost unit hour data accurately and timely.
  • Maintain certification and qualification records for field personnel.
  • Distribute ALS and BLS overtime opportunities in accordance with established guidelines.
  • Assist field personnel with scheduling-related concerns and payroll inquiries.
  • Monitor system performance and communicate system demands, operational impacts, and staffing needs to field employees.
  • Assist in modifying calls and Station Staffing Matrix (SSM) plans to meet contract response time and service level requirements.
  • Responsible and accountable for daily shift compliance with established operational performance standards.

Payroll & Personnel Administration
  • Perform daily payroll verification and ensure the accurate processing of payroll and paid time off (PTO) data.
  • Track leave of absence process requests and ensure required documentation is completed.
  • Initiate employee status changes in HRIS system.
    Employee Relations & Leadership
    • Provide responsive customer service and support to field employees.
    • Perform or coordinate fair and impartial investigations related to incidents, personnel matters, and employee complaints, ensuring timely resolution.
    • Address employee concerns, complaints, and operational issues, and facilitate appropriate resolutions.
    • Mentor employees and support professional development through coaching, guidance, and performance feedback.
    • Conduct performance evaluations, provide counseling and disciplinary actions as appropriate, and facilitate individual and team development that drives positive results.
    • Assist in driving organizational performance management initiatives and employee accountability.
    • Ensure Company Policies and Operational Guideline Libraries (OGLs) are understood, communicated, and consistently followed by employees.

    Other Duties
    • Perform other duties and responsibilities as assigned or required.

    MINIMUM QUALIFICATIONS

    Education & Age Requirements
    • High school diploma or GED equivalent required.
    • Must be at least 18 years of age.

    Experience
    • Minimum of two (2) years of administrative experience, including experience working independently, prioritizing competing responsibilities, managing multiple tasks, and meeting established deadlines.
    • Previous supervisory experience preferred.
    • Minimum of two (2) years of related Advanced Life Support (ALS) EMS experience preferred.

    Technical Skills
    • Proficient in Microsoft Office applications.
    • Minimum typing speed of 35 words per minute (WPM).

    Knowledge, Skills & Abilities
    • Strong organizational and time management skills with the ability to effectively manage multiple priorities.
    • Effective verbal, written, and interpersonal communication skills.
    • Ability to work independently while maintaining accuracy and attention to detail.
  • Ability to interact professionally and effectively with employees, supervisors, and other stakeholders.


    Salary Range: $115K- $130K Annually

About Global Medical Response

Global Medical Response (GMR) is a leading medical transportation company that provides emergency and non-emergency medical services across the United States. The company operates through its subsidiaries, including American Medical Response (AMR), Rural Metro Fire, Air Evac Lifeteam, and Guardian Flight. GMR provides ambulance services, air medical transport, fire protection, and other medical transportation services to hospitals, healthcare facilities, and government agencies. The company has a fleet of more than 7,000 vehicles and aircraft and employs over 38,000 people. GMR is headquartered in Houston, Texas.
Learn more about Global Medical Response
Size
38,000 employees
Industry
Healthcare
* Ladders Estimates

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