Job DescriptionNemours is seeking an Administrative Director of Ambulatory Operations in Jacksonville, FL.The Director of Ambulatory Administrative Operations will have strategic and operational oversight of
practice for designated service lines within the department. Reporting to the AVP, Practice Administrator,
the director of operations oversees the administrative, operational, strategic planning, financials, and
development activities of designated service lines across North FL and across all functions. The Director
of Ambulatory Administrative Operations will be responsible for establishing and managing a cohesive
administrative and operational infrastructure for these cross-disciplinary specialties which includes
physician practice and hospital partnerships; developing and implementing business plans to support the
growth and financial success of the specialties and specific specialty initiatives; identifying opportunities
to improve the patient and family service experience; assuring patient and associate safety; and
establishing collaborative relationships with various departments and managers within Florida and across
the Nemours Foundation in support of specialty providers. The Director of Ambulatory Administrative
Operations, in collaboration with specialties Chairs, Chiefs, and Nursing Leaders, is responsible for
representing administration as appropriate and assuring compliance with all applicable law and
regulatory requirements affecting the areas of responsibility.
Essential Functions
- Leadership, Strategy, and Planning:
- With the chairs, chiefs, and nursing leaders, develops, recommends, and implements financially viable business and organizational models that balance and align the interests of designated specialties various business units, clinical disciplines, and providers, to achieve maximum flexibility for program development.
- With the chairs, chiefs, and nursing leaders, leads the strategic growth of assigned service lines, formulating and gaining approval for strategic business plans and objectives. Working with specialties chairs, chiefs, nursing leaders, Nemours' leadership, planning, marketing, and business development team:
- Identifies, develops, and implements new and enhanced existing outpatient clinical programs and services to achieve growth goals
- With business development, develops specialties outreach strategic plans
- Ensures that strategic and program planning for specialty initiatives are linked to operational and capital budgeting processes, as well as facilities development and long-range master planning
- With marketing, establishes marketing and promotional programs that enhance awareness and preference for specialty programs and clinical services among key customer constituencies.
- Works collaboratively with specialties chairs, chiefs, and nursing leaders in the development, communication and implementation of goals and objectives at all campus and satellite locations in North FL.Ensures that goals are in alignment with the corporate strategies.
- Establishes a cooperative working relationship with the practice and partner hospital management teams to advance the goals of the practice and partner hospital as they relate to each specialty.
- Responsible for developing and maintaining professional relationships with community and health agencies and partner institutions.
- Operations and Financial Management:
- Works with the specialties chairs and chiefs to provide administrative and operational oversight of all divisions, programs, and sites organized within the specialties.
- In collaboration with the specialties Chairs and Division Chiefs develops, monitors, and meets the operational and capital budget financial goals for all areas of responsibility encompassed by service lines.
- In collaboration with the specialties leaders and its leadership team, recommends a sufficient number of qualified/competent persons and other resources (including space) to provide necessary services, support all sites and initiatives, and to accommodate planned growth.
- Develops, interprets, and implements policies and procedures that guide and support the provision of services.
- Collaborates effectively with providers and clinical teams to deliver quality care in a family-centered model in a cost-effective and efficient manner. Monitors clinical operations and quality improvement initiatives including compliance with established efficiency benchmarks including charge capture and delays, RVU productivity, chart documentation, etc.
- Participates in the organization's service excellence and continuous improvement mission.
- Responsible for the coordination and integration of intradepartmental and interdepartmental services
- Communicates with physicians and other providers to determine effectiveness of the service delivery system of the various departments that support providers' activity.
- In collaboration with nursing leadership assures that the providers, divisions, programs, and all areas of responsibility understand the clinic's programs on Safety Management, Quality Assurance and Improvement, and their role in each program.
- Communicates effectively with the specialties Chairs/Chiefs, Site Practice Administrator, CMO, and VP Florida Practice Administrator to review issues and update on progress towards meeting established personal, site, and enterprise goals. As appropriate, identifies problems in the area of responsibility and resolves or presents recommended actions to FL Site Practice Administrator, Department Chair, CMO, and VP Florida Practice Administrator.
Requirements
- Bachelor's Degree require
- Minimum of 3 years experience in healthcare management is required; 5+ years preferred.
- Demonstrated record of progressively responsible administrative experience in health care required.
- Pediatric or specialty related experience is preferred.
- Proven track record of working collaboratively with physician, nursing, and administrative leadership.
- Demonstrated success in applying performance improvement methodologies and project team facilitation.
- Relevant experience in the presentation of written and oral materials, interaction with medical leadership, administration and self-directed project completion
