Salary : $63,242.00 - $98,103.00 Annually
Location : 101 City Hall Plaza, Durham, NC
Job Type: Full time with benefits
Remote Employment: Flexible/Hybrid
Job Number: 26-05955
Department: Building and Safety
Opening Date: 06/01/2026
Closing Date: 6/15/2026 11:59 PM Eastern

Position Description
Position devoted to providing clerical and/or office support activities for city functions and staff. Incumbents assigned to this class perform complex and advanced administrative support for the City's top executives; perform paraprofessional management analysis work; or supervise an administrative support unit of non-exempt employees. Decision-making involves the coordination of transactions and processes at the highest level of standard operating tasks, including providing direction to lower-level staff in the execution of operational tasks and review and verification of work.
An incumbent is responsible for budget coordination; basic analysis; logistical support for politically sensitive and high-visibility programs; basic research, compiling data and formulating preliminary recommendations; creating reports; coordinating workflow; and developing, proposing and implementing operational policies and procedures. Work involves outreach and collaboration with all levels of the organization as well as outside agencies, citizens and elected officials.

Duties/Responsibilities

• Coordinates department fiscal activities that may include budget development and budget administration; compiles data and performs basic analyses; and coordinates contract processing/administration and/or procurement activities.
• Conducts basic research, maintains statistics, performs basic analysis and/or statistical calculations and formulates preliminary recommendations.
• As assigned, serves as a lead worker, assigning work and monitoring work completion or serves as a supervisor including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures.
• Provides logistical support for politically sensitive and high-visibility programs and events, including programs and events involving the city council; serves as escalation point for resolving customer services issues/inquiries; ensures follow up communication and quality assurance.
• Gathers and compiles data; extracts information from data systems; drafts reports from others notes or own research; prepares documents, reports, presentations, confidential correspondence and policy/procedure manuals.
• Serves as lead user for specialized databases and software systems; participates in database and/or software testing; coordinates workflow and implements improvements to processes.
• Provides general administrative support to the city's top executives including receiving and processing calls, visitors and correspondence; calendaring; records management; customer service; mail processing; quality assurance and follow-up.
• Performs other duties of a similar nature and level as assigned.

Minimum Qualifications & Experience

• Associate's degree in business or related field.
• Three (3) years of advanced administrative support experience.

Additional Preferred Skills

• Some assignments may prefer a North Carolina Public Notary registration.
• Experience assisting with or managing a budget and processing financial transactions.
• Proficiency with Microsoft Excel.
• Experience with MUNIS and/or Oracle in a professional setting.

Benefits - General Full-Time Employees

• 12-13 paid holidays per year
• 13 standard work days of vacation per year
• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
• 2 weeks paid military leave per year
• Medical, dental, vision, and supplemental life insurance plans
• State and City retirement plans
• Short and long term disability plans
• Paid temporary disability leave for specified conditions
• City contribution of 13.6% into the N.C. State Retirement System
• Paid funeral leave
• Employee Assistance Program - personal and family counseling
• Paid life insurance equal to annual salary
• 48 hours for volunteer work each year*
• 4 hours parental leave each year
• Workman's Compensation Insurance
• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)
• State retirement plan effective first day of the month following date of hire
• Health insurance effective first day of the month following date of hire
• Dental and life insurance, after one year of service
• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

• City of Durham Website
• Walk in
• Job fair
• Employee referral
• Professional organization ***Please list the organization in "other" box below***
• Internet posting ***Please list the specific web site in the "other" box below***
• Craig's List
• Facebook
• LinkedIn
• GlassDoor
• governmentjobs.com
• Monster.com
• Indeed.com
• Employment Security Commission
• Magazine/Newspaper
• Other

02

If you listed "other" above please give specific web site, organization, or publication.
03

Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
• High School Diploma or Equivalent (GED, HiSET, TASC)
• Associates Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree (PhD, Juris Doctorate)

04

How many years of advanced administrative support experience do you have?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 3 years of related experience
• 3 years but less than 5 years of related experience
• 5 or more years of related experience

05

How many years of experience do you have assisting with or managing a budget and processing financial transactions?

• No related experience
• Less than 1 year of related experience
• 1 year but less than 3 years of related experience
• 3 years but less than 5 years of related experience
• 5 or more years of related experience

06

Which of the following best describes your proficiency with Microsoft Excel?

• No experience
• Beginner: Enter data and create simple spreadsheets
• Intermediate: Use formulas, filters, and create basic charts
• Advanced: Use pivot tables, conditional formatting, complex formulas
• Expert: Automate tasks, create dashboards, and troubleshoot complex issues

07

Have you used MUNIS and/or Oracle in a professional setting?

• Yes, I have used both MUNIS and Oracle regularly
• Yes, I have used MUNIS but not Oracle
• Yes, I have used Oracle but not MUNIS
• No, I have not used either system

08

What tools or methods do you use to stay organized?
Required Question