Administrative Business Operations

Exa

$90K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in a high-trust operational role, preferably at a high-growth startup or in consulting/banking/VC
  • Strong organizational skills and ability to prioritize effectively
  • Excellent written and verbal communication skills for engaging with diverse stakeholders
  • Low ego with a proactive attitude, willing to tackle any task
  • Ability to handle sensitive information with discretion
  • Familiarity with modern tools and AI for efficiency improvements
  • Knowledge of enterprise software and AI/ML market dynamics as an advantage

Responsibilities

  • Operate as an extension of leadership to maintain deep context across company strategy
  • Triage and prioritize tasks for the C-suite, ensuring urgent items are addressed promptly
  • Support GTM operations by optimizing sales processes and maintaining CRM hygiene
  • Coordinate cross-functional projects that involve multiple teams
  • Assist in recruiting initiatives by managing interview logistics and enhancing the hiring experience
  • Drive process improvements, identifying and fixing workflow inefficiencies
  • Manage unexpected urgent tasks, demonstrating dedication to company needs

Benefits

  • Premium healthcare benefits including medical, dental, and vision coverage
  • Fertility benefits offered
  • Monthly wellness stipend available to employees
Full Job Description
About the Role

This role sits at the intersection of executive support and operations. You'll carry deep context across the company - leadership trusts you to parse what matters, drive things forward, and make good calls with limited oversight.

If you've ever wanted a role that combines the intensity of a Chief of Staff with the hands-on ownership of running a high-growth startup's operations, this is it.

What You'll Do
  • Operate as an extension of leadership - maintain deep context across GTM, product, and company strategy. Be a sounding board, a forcing function for clarity, and someone who makes sure important things don't stall
  • Triage and prioritize across the C-suite - parse what's urgent, surface what needs attention, handle what you can directly, and bring structure to the chaos
  • Support GTM operations - help optimize sales processes, maintain CRM hygiene, build dashboards, track KPIs, and provide insights to leadership
  • Coordinate cross-functional projects - lead initiatives that span sales, marketing, recruiting, workplace, culture, and product when they need someone to drive them
  • Support recruiting initiatives - coordinate long-courting logistics, manage scheduling for key hires, and ensure a seamless onsite experience
  • Drive process improvement - you see broken workflows and fix them. You build systems that scale, not just ones that work today
  • Handle the unexpected - urgent, ambiguous, important things come up constantly. You care deeply about the company and make yourself available when it matters
Who You Are
  • 3+ years of experience as an operator in a high-trust role - ideally at a high-growth startup or in consulting/banking/VC
  • You're intense and organized - you can derive clarity from dozens of simultaneous workstreams, prioritize effectively, and execute with little oversight
  • Excellent communicator who can engage with leadership, enterprise customers, investors, and cross-functional partners
  • Low ego, high agency - you do whatever needs doing and you don't wait to be asked - no task is too big or too small.
  • Strong judgment and discretion with sensitive information
  • Comfortable with modern tools and AI - you look for ways to automate and move faster
  • Understanding of enterprise software and AI/ML market dynamics is a plus
  • Based in or able to relocate/commute to San Francisco

This is a full-time, in-person role in San Francisco. In addition to premium healthcare benefits (medical, dental, vision), we also offer fertility benefits and a monthly wellness stipend to all of our employees.

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