Adjuster

SCM Insurance Services

$80K — $111K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High school diploma; preference for university degree or related post-secondary education.
  • 3+ years of experience in claims adjusting (adjustable based on level).
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, OneDrive).
  • Commitment to ongoing education; adjuster's license or pursuing CIP designation preferred.
  • Strong analytical skills with ability to interpret complex legal documents and advanced computations.
  • Excellent communication, negotiation, and active listening skills.
  • Strong interpersonal skills for conflict resolution.

Responsibilities

  • Contact policyholders and claimants promptly and follow up effectively.
  • Investigate claims causes and provide detailed reports with recommendations.
  • Scope damages using technology tools like Docusketch.
  • Identify exposures and recommend reserves and action plans for investigations.
  • Maintain high-level customer service throughout the claims process.
  • Participate in after-hours service needs as required.
  • Adhere to established work standards and policies.

Benefits

  • Pay-for-Performance Incentives
  • Hybrid/Remote work flexibility and work-life balance
  • E-flex Benefits Program & Wellness Initiatives
  • RRSP with 2% match
  • Training and career development programs
  • Reimbursement for Adjusting Licenses and Dues
  • Employee referral bonuses and vendor discount programs.
Full Job Description
Company:
ClaimsPro LP

Adjuster

Compensation range: $0.00 - $0.00 hourly

We have an existing opportunity to add a (Property, Liability, Specialty Lines, Senior Adjuster) to join our growing team! (include & select what title is applicable). You will work in a Hybrid based environment supporting field requests within the (add geographical area)

The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in (Property, Liability). Include & select what title is applicable.

Key Responsibilities
  • Prompt contact and follow up with policy holders and claimants.
  • Investigate the cause and report to clients with solid recommendations.
  • Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages
  • Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
  • Throughout the claims process, you will provide high level of customer service to clients and the insured.
  • You will participate and share ownership and responsibility for after-hours customer service requirements when required
  • Perform duties assigned to him/her in compliance with established work standards, policies and procedures


Qualifications and Experience:
  • Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
  • Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).
  • At least 3 years' relevant experience in claims adjusting (adjust years based on level required)
  • Ongoing commitment to education and learning; adjuster's license, or currently pursuing CIP designation (adjust licensing requirements based on province).
  • Effective analytical skills, including identification of cause-and-effect dynamics
  • Able to draw valid conclusions and effectively communicate them.
  • Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
  • Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
  • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
  • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.


Salary range - $80,300k-$111,500k per year. Salary is commensurate with experience, qualifications, and internal equity. Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities

Please select the appropriate salary range you have budgeted for this role and level you require. Eg below
  • ADJ1 $ 47,100 - $ 65,400 -Desktop Adjuster I
  • ADJ2 $ 56,300 - $ 78,100 - Desktop Adjuster II; Adjuster I
  • ADJ3 $ 67,200 - $ 93,300 - Desktop Adjuster III; Adjuster II
  • ADJ4 $ 80,300 - $ 111,500 - Adjuster III
  • ADJ5 $ 96,400 - $ 133,800 - Specialty Adjuster I
  • ADJ6 $ 115,700 - $ 160,600- Specialty Adjuster II
  • ADJ7 $ 138,800 - $ 192,700- Executive General Adjuster
  • For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results. Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.


In addition, you'll enjoy:
  • Pay-for-Performance Incentives
  • Work-Life Balance & Hybrid/Remote Work Opportunities
  • E-flex Benefits Program & Wellness Initiatives
  • Registered Retirement Savings Plan (RRSP) with 2% Match
  • Training, Career Development, and Employee Recognition Programs
  • Reimbursement for Adjusting Licenses and Dues
  • Employee Referral Bonuses
  • Employee Perks (access to vendor discount programs)


We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement - Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

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