ADC Engineer I, AWS ADC Monitoring & Observability

Amazon • $91K — $152K *

Seattle, WA 98115In-Person

Information Technology

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

High school diploma or A+/CND/Network+/Security+ certification
1+ years of Linux systems administration experience
1+ years of technical troubleshooting/support experience
1+ years of networking experience
Current active Top Secret Security Clearance with SCI eligibility or above

Responsibilities

Analyze projects to define milestones and success criteria
Identify and investigate defects or low availability in implementations
Resolve or escalate operational issues promptly
Support stability of CloudWatch and CloudWatch Logs services
Investigate root causes of customer issues impacting service visibility
Analyze metric trends for performance and capacity concerns
Collaborate on automation of operational tasks

Benefits

Comprehensive health insurance (medical, dental, vision, prescription)
401(k) matching
Paid time off
Parental leave
Mental health support and counseling services
Flexible spending accounts
Adoption and surrogacy reimbursement coverage

Full Job Description

Do you enjoy helping U.S. Intelligence Community and Defense agencies implement innovative cloud computing solutions? Would you like to do this using the latest cloud computing technologies while being part of the world's most advanced cloud infrastructure?

AWS CloudWatch is seeking engineers who are passionate about troubleshooting technical issues, automating manual processes, and continuously improving service efficiency to enhance customer experience. In this role, you will support CloudWatch Monitoring and CloudWatch Logs services in specialized security regions. You'll work in a dynamic environment with our software development teams to deliver reliable services to our customers.

AWS CloudWatch provides customers actionable visibility into the health of their applications and systems. Key features include web services for submission and retrieval of measurements, a console for presentation, and the ability to notify and automate based on metrics. Teams in CloudWatch solve problems of massive telemetric data scale, distributed systems, data visualization, and operational workflow.

Is this role right for you? You're motivated to grow your technical skills and advance your career. You want to automate tasks in distributed systems that operate at scale. You enjoy diving into data to identify root causes of issues affecting performance and availability. You find satisfaction in performance engineering and service scaling. You're committed to delivering high-quality, reliable, always-on services to our customers.

Strong candidates will have experience with Linux command line and bash or Python scripting in large-scale environments, and solid understanding of networking and distributed systems concepts. You should demonstrate enthusiasm for technical deep-dives, strong communication skills, and the ability to prioritize and organize complex work.

Security Requirement: This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

The ADC AMO team is seeking a motivated engineer focused on operational excellence and troubleshooting AWS Services in ADC regions. You'll have a strong understanding of Linux, networking, and cloud services fundamentals. We need engineers who can think strategically, simplify complex problems, and ensure our customers have an excellent experience.

In this role, you will:

- Analyze defined projects and break down the work to help define milestones and success criteria

- Identify when implementations lack high availability or contain defects; investigate systemic patterns

- Resolve, mitigate, or escalate operational concerns in a timely manner

- Support the operational stability of CloudWatch and CloudWatch Logs services in ADC environments

A day in the life

On a typical day, you might:

- Investigate the root cause of a customer issue impacting CloudWatch service visibility

- Analyze metric trends to identify performance degradation or capacity concerns

- Collaborate with the team on automation opportunities for common operational tasks

- Participate in on-call rotations, responding to service alerts and customer issues

- Dive deep into logs and metrics to understand system behavior and dependencies

- Discuss and implement improvements to teams operational processes

BASIC QUALIFICATIONS

- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+

- 1+ years Linux systems administration experience

- 1+ years technical troubleshooting / support experience

- 1+ years of networking experience

- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

PREFERRED QUALIFICATIONS

- Experience with distributed systems at scale

- Experience with service-oriented architecture and web services

- Experience with systems administration on either Linux/UNIX or Windows operating systems

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 91,000.00 - 152,000.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.

Learn more about Amazon

Size

1,608 employees

Market Cap

$832.6 billion

Industry

Retail & Consumer Goods

Net Income

$21.3 billion

Founded

1994

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