OverviewThe Account Solutions Lead is the primary contact person in establishing, maintaining and managing the relationship with our customers for all activities (aside from the sales function) involved in the management of all customer-related service inquiries. The Lead also has a material impact on GATX’s ability to satisfy our customers and maintain our industry reputation as a leader in the railcar leasing market.
Responsibilities
Maintenance of Cars
- Respond to customer requests to shop for compliance, bad orders, and Destroyed and Damaged Car Tracking (DDCT) incidents. Understand the necessary railcar repairs needed to determine the appropriate repair facility type, such as major shop, fast track, or mobile repair.
- Utilizing (Service Event Management system) SEM, communicate these requirements to the appropriate shop, including the related documentation, i.e., Safety Data Sheet (SDS), customer spec, and cleaning certificate. Determine if rental abatement should be provided.
Regulatory Compliance
- Monitor compliance requirements and work with customers to keep cars in compliance per AAR regulations while meeting individual, departmental and company goals.
Other Responsibilities
- Interact and contribute as a member of a regional team to accomplish team goals
- Gather and maintain the accuracy of customer-related information
- Participate in the improvement of processes, procedures, and systems
- Demonstrate proficient use of all systems available to the Account Solutions group
- Participate in cross-functional teams for IT and continuous improvement projects as it relates to account solutions, systems, and processes
Qualifications
- Bachelor's degree (preferred); equivalent industry or customer-facing experience acceptable.
- 2-4 years’ experience in a customer-facing or industry-related job.
- General rail industry knowledge preferred.
- Strong PC skills are required with a good knowledge of Microsoft Applications.
- SAP experience is preferred.
- Some travel required, usually to visit customers or participate in customer-related events.
This is a hybrid position that will require the employee to work in the office at least 3 days a week throughout the year.
Posting DurationThis posting will remain open until the role is filled.
As of the post date, the salary range for this position is:
MinUSD $70,300.00/Yr.
MaxUSD $92,000.00/Yr.
This role may be eligible to participate in the Company’s short-term incentive plan, the details of which will be provided to the applicant upon hire.
This range is a reasonable estimate and takes into account several factors that are considered in making compensation decisions, including, but not limited to, geographic location, skill set, experience, education, training, internal equity, and other business needs.
