Uber

Account Partner, SMB

Uber$84K — $90K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in sales, operations, account management, or similar roles
  • Bachelor's degree required
  • Proficiency in Salesforce and Google Sheets/Excel
  • Strong analytical skills to interpret data effectively
  • Excellent communication skills for relationship management
  • Critical thinking and problem-solving abilities
  • Detail-oriented with a strong work ethic

Responsibilities

  • Manage a portfolio of SMB restaurant partners on the Uber Eats platform
  • Proactively identify and address risks within your accounts
  • Engage partners through regular outreach and performance reviews
  • Cross-sell products by collaborating with internal teams
  • Foster strong, lasting relationships with restaurant partners
  • Gather and champion partner feedback for insights
  • Represent Uber Eats' mission and brand values

Benefits

  • Eligibility for the bonus program and sales bonuses
  • Participation in a 401(k) plan
  • Access to various employee benefits
Full Job Description
About the Role

The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service.

Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.

This will be a hybrid role based in San Francisco (Tuesday-Thursday)

What You'll Do

- Lead a book of business of SMB restaurant partners on the Uber Eats platform
- Proactively identify key risks within your book of business, and engage Restaurant partners through outbound phone calls, monthly reviews, and ongoing performance delivery
- Find opportunities to cross-sell related products by working cross-functionally to expand your accounts
- Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
- Maintain communication channels with merchants via email, phone, and face-to-face meetings
- Champion restaurant partner feedback to help drive insights
- Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

- At least 2 years of experience in sales, operations, account management, or similar functions
- Bachelors Degree

Preferred Qualifications

- Strong critical thinking ability
- Analytical skills - ability to segment large data sets and turn them into actionable results
- Experience creating processes and solving problems at scale
- Outstanding work ethic and attention to detail
- Excellent communication
- Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
- Willingness to roll up your sleeves and get in the weeds with our highest value partners
- Proficiency in Salesforce and Google Sheets/Excel

For San Francisco, CA-based roles: The total annualized on-target earnings (OTE) for this position are USD $84,800 - USD $90,000. The base hourly rate range for this role is USD$28.75 per hour - USD$30.29 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link [https://jobs.uber.com/en/benefits](https://jobs.uber.com/en/benefits).

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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