Salesforce

Account Partner - Public Sector NGO/ Non-Profit

Salesforce$155K — $208K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in professional services sales, consulting, or account management
  • Experience with nonprofit or NGO organizations
  • Proven track record of meeting or exceeding revenue targets
  • Skilled in structuring complex, multi-phase service engagements
  • Strong presence for executive-level communication
  • Exceptional communication and negotiation skills
  • Ability to collaborate in a matrixed environment
  • Bachelor's degree or equivalent experience
  • Availability to travel 25-50%

Responsibilities

  • Own and grow a portfolio of Professional Services opportunities
  • Develop account-level strategies aligned to customer goals
  • Lead discovery and scoping conversations with clients
  • Create tailored proposals, Statements of Work, and delivery roadmaps
  • Build executive-level relationships with client stakeholders
  • Collaborate with internal teams to drive service deals
  • Ensure successful engagement handoffs and customer satisfaction
  • Forecast services bookings and maintain CRM hygiene
  • Stay informed on Salesforce product innovations
  • Advocate for NGOs through internal knowledge sharing

Benefits

  • Competitive base salary with performance incentives
  • Opportunity to work at the intersection of technology and social impact
  • Access to Salesforce's training and enablement resources
  • Collaborative and inclusive team culture
  • Salesforce's 1:1:1 philanthropic model promoting giving back
Full Job Description
About the Role

Salesforce Professional Services is seeking a driven and mission-oriented Account Partner to join our Nonprofit & NGO practice. In this role, you will serve as a trusted advisor to our nonprofit and NGO customers, leading the sale of Professional Services engagements that help mission-driven organizations maximize their investment in the Salesforce platform. You will partner closely with core sales teams, delivery leaders, and customers to craft and close transformative services deals.
Key Responsibilities
  • Own and grow a portfolio of Professional Services opportunities across a defined set of NGO and nonprofit accounts
  • Develop and execute account-level services strategies aligned to customer transformation goals and Salesforce product adoption
  • Lead discovery and scoping conversations to understand customers' business challenges, technical landscape, and success criteria
  • Create and present compelling services proposals, Statements of Work (SOWs), and delivery roadmaps tailored to NGO mission objectives
  • Build and maintain executive-level relationships with key stakeholders at customer organizations, including CxOs, IT leaders, and program directors
  • Collaborate with Salesforce Account Executives, Solution Engineers, and Customer Success teams to drive pipeline and close services deals
  • Partner with Delivery Managers and Practice Leaders to ensure successful engagement handoffs and customer satisfaction
  • Accurately forecast services bookings and maintain pipeline hygiene in Salesforce CRM
  • Stay current on Salesforce product innovations, including Nonprofit Cloud, Program Management Module (PMM), and Nonprofit Success Pack (NPSP)
  • Serve as a subject matter advocate for the NGO segment, contributing to internal knowledge sharing, best practices, and go-to-market initiatives
Required Qualifications
  • 7+ years of experience in professional services sales, consulting, or account management
  • Demonstrated experience working with nonprofit or NGO organizations, including a strong understanding of the sector's funding models, mission priorities, operational challenges, and constituent engagement strategies
  • Proven track record of meeting or exceeding services revenue targets in a quota-carrying role
  • Experience structuring and selling complex, multi-phase professional services engagements
  • Strong executive presence with the ability to communicate value and influence decisions at the C-suite level
  • Exceptional written and verbal communication, presentation, and negotiation skills
  • Ability to collaborate cross-functionally in a highly matrixed, fast-paced environment
  • Bachelor's degree or equivalent experience
  • Ability to travel 25-50%
Preferred Qualifications
  • Experience with Salesforce Nonprofit Cloud, NPSP, or Program Management Module (PMM)
  • Salesforce certifications (e.g., Salesforce Certified Administrator, Nonprofit Cloud Consultant)
  • Familiarity with grant management, fundraising platforms, or case management systems common in the NGO space
  • Prior experience at a system integrator, consulting firm, or enterprise software company serving the nonprofit sector
  • Understanding of government-funded NGO compliance requirements (e.g., USAID, UN, global health organizations)

What We Offer
  • Competitive base salary + performance-based incentive compensation
  • Opportunity to work at the intersection of technology and social impact
  • Access to Salesforce's world-class training and enablement resources
  • Collaborative and inclusive team culture
  • Salesforce's 1:1:1 philanthropic model - giving back is core to who we are

About Salesforce Professional Services

Salesforce Professional Services partners with customers to accelerate business value and drive transformation on the world's #1 CRM platform. Our NGO practice is dedicated to empowering nonprofit and mission-driven organizations to better serve their beneficiaries, donors, and communities through innovative technology solutions.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

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