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Job Category
Customer Success
Job Details
About the RoleSalesforce Professional Services is seeking a driven and mission-oriented
Account Partner to join our
Nonprofit & NGO practice. In this role, you will serve as a trusted advisor to our nonprofit and NGO customers, leading the sale of Professional Services engagements that help mission-driven organizations maximize their investment in the Salesforce platform. You will partner closely with core sales teams, delivery leaders, and customers to craft and close transformative services deals.
Key Responsibilities- Own and grow a portfolio of Professional Services opportunities across a defined set of NGO and nonprofit accounts
- Develop and execute account-level services strategies aligned to customer transformation goals and Salesforce product adoption
- Lead discovery and scoping conversations to understand customers' business challenges, technical landscape, and success criteria
- Create and present compelling services proposals, Statements of Work (SOWs), and delivery roadmaps tailored to NGO mission objectives
- Build and maintain executive-level relationships with key stakeholders at customer organizations, including CxOs, IT leaders, and program directors
- Collaborate with Salesforce Account Executives, Solution Engineers, and Customer Success teams to drive pipeline and close services deals
- Partner with Delivery Managers and Practice Leaders to ensure successful engagement handoffs and customer satisfaction
- Accurately forecast services bookings and maintain pipeline hygiene in Salesforce CRM
- Stay current on Salesforce product innovations, including Nonprofit Cloud, Program Management Module (PMM), and Nonprofit Success Pack (NPSP)
- Serve as a subject matter advocate for the NGO segment, contributing to internal knowledge sharing, best practices, and go-to-market initiatives
Required Qualifications- 7+ years of experience in professional services sales, consulting, or account management
- Demonstrated experience working with nonprofit or NGO organizations, including a strong understanding of the sector's funding models, mission priorities, operational challenges, and constituent engagement strategies
- Proven track record of meeting or exceeding services revenue targets in a quota-carrying role
- Experience structuring and selling complex, multi-phase professional services engagements
- Strong executive presence with the ability to communicate value and influence decisions at the C-suite level
- Exceptional written and verbal communication, presentation, and negotiation skills
- Ability to collaborate cross-functionally in a highly matrixed, fast-paced environment
- Bachelor's degree or equivalent experience
- Ability to travel 25-50%
Preferred Qualifications- Experience with Salesforce Nonprofit Cloud, NPSP, or Program Management Module (PMM)
- Salesforce certifications (e.g., Salesforce Certified Administrator, Nonprofit Cloud Consultant)
- Familiarity with grant management, fundraising platforms, or case management systems common in the NGO space
- Prior experience at a system integrator, consulting firm, or enterprise software company serving the nonprofit sector
- Understanding of government-funded NGO compliance requirements (e.g., USAID, UN, global health organizations)
What We Offer- Competitive base salary + performance-based incentive compensation
- Opportunity to work at the intersection of technology and social impact
- Access to Salesforce's world-class training and enablement resources
- Collaborative and inclusive team culture
- Salesforce's 1:1:1 philanthropic model - giving back is core to who we are
About Salesforce Professional ServicesSalesforce Professional Services partners with customers to accelerate business value and drive transformation on the world's #1 CRM platform. Our NGO practice is dedicated to empowering nonprofit and mission-driven organizations to better serve their beneficiaries, donors, and communities through innovative technology solutions.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
