Position Summary
The Account Manager is responsible for managing and growing a portfolio of residential and commercial accounts. As the primary client liaison, this role ensures service excellence, drives revenue through upselling and retention, and proactively identifies opportunities to enhance client properties. This position requires strong industry knowledge, organization, and relationship management skills.
Compensation & Benefits
- $80,000-$150,000 total compensation (base + commission)
- 401k Match
- Weekly Pay
- Health Insurance Benefits
- Paid Vacation Time
- Paid Sick Time
- Paid Holidays
- Career Growth Opportunities
Key Responsibilities
- Serve as the primary point of contact for client accounts
- Build long-term relationships and ensure high client satisfaction
- Drive account growth through upselling and renewals
- Conduct site visits and proactively recommend enhancements
- Prepare estimates, proposals, and service plans
- Coordinate with operations to ensure quality and timely service delivery
- Maintain accurate records in CRM systems
- Support accounts receivable and internal team collaboration
Success Metrics
- High client retention and renewal rates
- Year-over-year account growth
- Strong customer satisfaction and issue resolution
- Consistent service quality and contract compliance
Qualifications
- 3+ years in account management, sales, or client-facing roles (landscape experience preferred)
- Knowledge of landscape maintenance, construction, and irrigation
- Strong communication, organization, and problem-solving skills
- Proficiency in CRM systems and Microsoft Office
- Valid driver's license with local travel required
Work Environment
- Regular site visits and outdoor work in varying conditions
- Ability to lift up to 40 lbs
- Occasional evenings/weekends as needed
