The Account Manager conducts direct sales activities leading to quality referral generation for the agency's private pay service line, StayWELL. Working within the yearly sales action plan guidelines, the StayWELL Account Manager is responsible for the overall sales activities that result in growth in patient volume and increased revenue. Activities will include membership in local networking and client advocacy groups and ongoing relationship building with area health care providers while adhering to the sales and marketing budget.
This position will require travel/driving throughout Fairfield County, CT.
Responsibilities:- Work within the Business Development/Provider Relations Team to enhance awareness of RVNAhealth's StayWELL Private pay service line among all strategic referral sources.
- Follow the monthly sales action plan and conduct sales calls to referral sources, which result in increased referrals, admissions and revenue to the agency, as outlined in the sales incentive metrics. Act as single point of contact for your referral sources including regular dates/times to discuss/obtain referrals and follow thru until patient discharges home.
- Identify and evaluate RVNAhealth's strengths and competitive edge as compared to other home care agencies and collaborate in developing appropriate action steps to effectively sell against the competition.
- Provide in-service presentations to appropriate staff to increase customer service and maximize the agency's team approach.
- Participate in RVNAhealth's transitional care process to ensure patients utilize all agency service lines as needed.
- Follow established patients admitted to hospitals and skilled nursing facilities to ensure the patient, if appropriate, is referred back to RVNAHealth.
- Assist to secure and promote beneficial community programs including non-medical programs.
- Present to and/or join community groups to enhance awareness of RVNAhealth's service offerings. Represent the agency at area fairs/events with booth exhibits, as appropriate.
- Stay within the allotted expense budget and closely manage each expenditure's return on investment.
- Knowledgeable and compliant with all agency and regulatory procedures including but not limited to Corporate Compliance, HIPAA and Medicare conditions of participation.
Skills & Qualifications:- Minimum two years sales / account management experience in health care.
- Demonstrates the ability to increase community awareness and promote the agency's programs and services.
- Demonstrates the ability to implement a successful sales action plan with account specific goals and conduct successful sales calls to increase referral volume.
- Ability to create and distribute written marketing materials appropriate to the sales and marketing plans.
- Knowledgeable in Aging in Place program.
- Demonstrated ability to increase community awareness and promote services.
- Demonstrated ability to develop and implement successful daily/weekly sales action plans and conduct successful sales calls.
- Strong organizational skills.
- Self-motivated individual and able to produce results, working independently and as a team member.
- Ability to work under-pressure.
- Works well with people from various backgrounds and professions.
- Skillful in Microsoft office computer software and internet research. Experience with CRM (client relations management) software preferred.
- Ability to travel throughout Fairfield County, CT.
Benefits of Working at RVNAhealthRVNAhealth is committed to providing an exceptional, supportive, and progressive work environment for each employee. We offer:
- Competitive compensation
- Extensive benefits, including medical, dental and vision insurance, a 403(b) plan with matching contributions, life and disability insurance plans
- Paid time off
- Personal Wellness Days
- A supportive and employee-centric culture
- Comprehensive orientation
- Career path
- Ongoing educational, training and certification opportunities
- Wellness programs
- Work-life balance
Compensation:Th pay range for this position is $85K - $90K annually and represents RVNAhealth's commitment to pay transparency and is a reasonable estimate of possible compensation for this role at the time of posting. The final salary for this role will be determined based on careful consideration of a variety of factors, such as the candidate's exact location, experience, and expertise related to the qualifications.
