Job DescriptionEssential Job Functions- Serves as the voice of the customer by communicating customer needs, priorities, and concerns internally and escalating issues to the appropriate cross-functional teams for timely resolution.
- Manages assigned customer accounts and supports ongoing commercial activities.
- Serves as the primary customer contact for CSP on assigned customer accounts.
- Identifies opportunities for incremental growth within assigned accounts.
- Prepares and supports customer quotations; coordinates internally to obtain pricing, tooling, and cost inputs in customer and company systems.
- Lead the management and reporting of customer scorecards.
- Develops customer presentations for new or existing product applications.
- Coordinates internal resources to support customer needs including but not limited to engineering, manufacturing, quality, and supply chain.
- Lead the contract negotiation with assigned customers.
- Ensures orders, quotes, and customer requirements are accurately processed.
- Manages day-to-day customer issues, supports timely resolution and escalates when needed.
- Supports program launches, engineering changes, and lifecycle management activities.
- Documents opportunities in the CSP account planning tool and regularly tracks and reports progress, activity, and outcomes.
Qualifications and Requirements- Bachelor's Degree in Engineering, Business, or a related field, or equivalent experience.
- Minimum of 5 years of sales or account management experience in automotive, industrial, heavy truck, or manufacturing environments.
- Working knowledge of OEM and Tier 1 customer requirements and processes.
- Experience with plastics, composites, or engineered materials preferred.
- Proficiency with customer portals (e.g., GM Supplier Power or equivalent).
- Strong communication, organizational, and relationship-building skills.
- Ability to travel to customer and company locations approximately 25%.
If you enjoy innovation, and an opportunity to learn and contribute to a growing organization, CSP is the place for you!