samdesk is looking for an Account Manager to own the ongoing success and growth of a portfolio of customer accounts. You will be the primary point of contact for customers after onboarding, responsible for actively growing revenue within your book of business through upselling and cross-selling. This role carries a revenue target, not just a retention target. You should be as comfortable identifying a new use case in an underused account.
This is a remote position within Canada. While working from home will be your main base, expect regular onsite meetings with clients.
What You'll Do
- Build and execute account growth plans that identify specific upsell and cross-sell opportunities within each customer, tied to real business needs.
- Map samdesk's full product and module set against each customer's operations to uncover gaps the platform could fill in teams or regions not yet using it.
- Proactively pitch expanded seats, new modules, and additional use cases as customer needs evolve, rather than waiting for the customer to ask.
- Partner with Sales and Solutions team members to scope, price, and close expansion opportunities.
- Maintain an accurate expansion pipeline and forecast upsell and cross-sell revenue in the CRM.
- Use usage data and account health signals to time expansion conversations for maximum relevance and receptiveness.
- Turn satisfied users into internal champions who advocate for wider adoption across other teams and departments.
What We're Looking For
- 5+ years of experience in account management, customer success, or a related client-facing role, ideally in B2B SaaS.
- Proven track record of not just retaining but growing revenue within an existing customer base through upselling and cross-selling.
- Comfort running a consultative, needs-based sales conversation, including scoping, pricing, and negotiating expansion deals.
- Strong communication and relationship-building skills, with the ability to engage stakeholders at all levels.
- Ability to work with usage and account health data to build a business case for expansion, not just defend a renewal.
- Experience with CRM tools (e.g. HubSpot, Salesforce) and structured account planning practices.
- Ability to manage a varied portfolio of accounts and prioritize effectively between retention work and growth work.
- Genuine interest in security, risk management, or crisis response is an asset.
Nice to Have
- Working knowledge of corporate security, business continuity, or crisis management operations, whether from a vendor, in-house, or operational role.
- Familiarity with GSOC structures and incident response is a strong asset.
Why samdesk
- Work at the intersection of AI, corporate security, and enterprise technology, with a committed and passionate team of innovators at a fast growing startup.
- We view this role as a career building opportunity, working with cross functional teams and the world's most notable brands, selling a life saving solution.
- Competitive compensation and free access to a health benefits package for you and your family, including dental, extended health, vision care, and a health spending account.
- Opportunity to participate in our employee stock option plan.
- A seat on the rocket ship. Buckle up.
Reporting & Compensation
Reports to: Chief Revenue Officer
Compensation: Base salary of $95,000 to $125,000 CAD per annum, plus a performance-based variable component of $63,300 to $83,300 CAD per annum (60/40 base-to-variable split), resulting in on-target earnings (OTE) of $158,300 to $208,300 CAD per annum.
Application Details
Help us help you stand out. Please thoughtfully answer the screening questions included in the application. We look forward to reviewing your submission.
