We are seeking a motivated and customer-focused Account Manager to develop and strengthen relationships with key customers while driving long-term business growth.

In this role, you will serve as the primary point of contact for assigned accounts, working closely with engineering, service, project management, operations, and leadership teams to ensure exceptional customer satisfaction and successful project execution. You will act as the voice of the customer within Stolle while identifying opportunities to expand business, improve customer experience, and support strategic growth initiatives.

The anticipated closing date of this job post is 10/2/2026.

JOB REQUIREMENTS SUMMARY

The Account Manager will serve as the primary commercial and relationship lead for an assigned portfolio of customers, focusing on strategic engagement, lifecycle sales, and cross-functional coordination. This role blends product and application knowledge with consultative sales and customer success skills-ensuring customers receive tailored solutions, aftermarket support, and long-term value from Stolle's offerings. This role requires proactive communication, commercial acumen, and technical insight, along with strong cross-functional coordination to drive long-term customer success and Stolle growth.

KEY RESPONSIBILITIES

Customer Relationship Management

• Serve as the strategic relationship owner for assigned major account(s) across commercial, technical and service needs, by leveraging the right internal team members.
• Drive engagement through a "Go and See' philosophy - via site visits, video calls, and proactive outreach.
• Develop multi-level relationships with assigned account(s) (Procurement, Engineering, Production, Executives)

• Act as the customer's advocate within Stolle by identifying and escalating systemic issues.

Commercial & Strategic Growth

• Develop account plans and forecasts in collaboration with customer, regional sales, Technical Solutions, Global Parts, and service teams across OEM, Equipment, Spare Parts and Service.
• Collaborate with Technical Solutions and Marketing to customize campaigns and offers for specific accounts.
• Manage account pricing and profitability by applying global pricing frameworks, master supply agreements, rebates, and customer-specific terms.
• Support negotiation and approval of customer contracts and payment terms (in partnership with Sales and Finance Leadership).

Industry & Technical Insight

• Maintain a strong understanding of Stolle's offerings and how it supports customer production.
• Stay informed on industry trends in metal packaging, sustainability, line modernization, and process automation.
• Leverage market knowledge to proactively propose solutions and anticipate customer needs.

Internal Collaboration & Reporting

• Maintain a detailed, living customer profile including decision-makers, plant contacts, communication channels, and operating nuances.
• Ensure customer data, contact lists, equipment databases are accurate.

• Act as the Voice of the Customer internally, working closely with the Engineering, Marketing, PMO, Global Parts, Technical Solutions and Services teams to address needs, align priorities, and drive resolution.

QUALIFICATIONS AND SKILLS

• Bachelor's degree in Engineering, Business, Industrial Technology, or related field and industry experience (required).
• 5-9 years of experience in B2B sales or account management of capital equipment, machine tools, or industrial automation.
• Experience working with customers in metal packaging, beverage/food production, or high-speed manufacturing preferred.

• Knowledge of can-making machinery or similar systems (presses, CNCs, line automation) is a strong plus.

• Experience working with customers across international markets and complex supply chains.
• Strong relationship management skills with a consultative and collaborative style.
• Clear and persuasive communicator-able to translate technical information and drive cross-functional solutions.
• Highly organized and data-driven with strong follow-up and pipeline management skills.
• Solid understanding of pricing, margin, and contractual terms in an industrial B2B setting.
• Organized, data-driven, and proactive in managing pipeline and customer follow-up
• Experience with CRM tools and account planning processes.
• Willingness to travel regionally/internationally to support key accounts (25-50%).

ADDITIONAL SKILLS/ABILITIES/GENERAL INFORMATION:

• Speaking - Talking to others to convey information effectively.
• Persuasion - Persuading others to change their minds or behavior.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, not interrupting at inappropriate times.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Negotiation - Bringing others together and trying to reconcile differences.
• Reading Comprehension - Understanding complex written materials in work related documents.
• Service Orientation - Actively looking for ways to help people.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Coordination - Adjusting actions in relation to others' actions
• Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong.
• Deductive Reasoning - the ability to apply general rules to specific problems to produce answers that make sense, i.e. critical thinking skills.
• Work schedule generally consists of 50 hours per week, which may include on-call status, evenings, and/or weekends.

This position description has been prepared to assist in defining job responsibilities, physical demands, working conditions and skills needed. It is not intended as a complete list of job duties, responsibilities and/or essential functions. Stolle Machinery Co, LLC retains and reserves any or all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.