About the RoleRender is seeking a foundational Account Manager to build and nurture relationships with our fastest growing and highest potential customers. Our product-led growth model has attracted a significant number of high-growth companies who have scaled their usage organically, and as they grow, it's critical that we evolve from just a self-service solution into a proactive business partner. This role is pivotal in demonstrating Render's long-term value and scalability, owning the commercial health of the relationship, and ensuring our customers achieve their business objectives on our platform.
As the primary business owner for a portfolio of Render's most important customers, you will be responsible for understanding their strategic goals, leading commercial conversations, and driving adoption and expansion. You will proactively identify and mitigate churn risks by reinforcing our value proposition against alternatives managed platform services and hyperscalers. Working in close partnership with our Customer Engineers, you will provide a holistic experience that combines deep technical guidance, knowledge/best practices sharing and ultimately securing our position as a long-term partner in their success.
What You'll Do- Manage a large book of ~300 commercial accounts using a 1-to-many, programmatic engagement model-delivering consistent value at scale through proactive outreach and enablement.
- Build and run scalable programs that drive adoption and expansion (e.g., onboarding journeys, product education series, lifecycle campaigns, webinars/office hours, and targeted nurture motions).
- Proactively share best practices, playbooks, and technical guidance in partnership with Customer Engineers-helping customers succeed through self-serve resources and repeatable workflows.
- Identify and prioritize accounts for targeted, higher-touch interventions using health signals and product usage data; mitigate churn risks through timely education and clear next steps.
- Own and execute contracting motions across your book, including renewals, annualization/commit motions, and standard commercial expansion-working closely with Sales, RevOps, and Legal to remove friction.
- Partner cross-functionally with Product, Marketing, and Support to surface customer insights and influence the programs, content, and product improvements that will most impact scaled customers.
- Track and report on program performance (adoption, retention, renewal/commit conversion, expansion) and continuously iterate based on results.
- Represent Render with authenticity, curiosity, and technical credibility in every customer interaction.
What We're Looking For- Has 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space.
- Possesses a commercial mindset with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts
- Is familiar with using product usage data or analytics to identify customer health risks and expansion opportunities.
- Is a strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals.
- Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives.
- Is savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion.
- Is a builder who thrives in ambiguity. You are energized by the opportunity to shape a new function and create processes, not frustrated by the lack of standardized playbooks.
- Has a strong sense of empathy and a genuine passion for helping developers and engineering teams succeed.
Nice-to-Haves- Background at high-performing developer-facing hyper growth tech companies.
- Experience with hyperscalers and / or cloud platform solutions.
- Experience helping customers migrate from hyperscalers to managed platform solutions.
- Experience as a founding or early member of an Account Management or Customer Success team, with a demonstrated ability to help build playbooks and processes from the ground up.
If this role excites you but you don't meet every single requirement, we'd still love to hear from you-your unique experience might be just what we need.
Benefits- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.
This position is generally not eligible for new visasponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.
