Account Manager, Small and Medium Business Group (SMBG)

Meta

• $110K — $130K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in sales, account management, or business development
  • Bachelor's degree required
  • Ability to adapt to changing business priorities and strategies
  • Proven customer-centric approach and team collaboration skills
  • Strong data analysis and strategic planning abilities
  • Track record of successful cross-functional team collaboration

Responsibilities

  • Manage and grow a portfolio of client accounts to meet sales targets
  • Identify and strategize upselling and cross-selling opportunities
  • Leverage data insights and AI for tailored client recommendations
  • Educate clients on Meta's products to enhance business partnerships
  • Collaborate with teams to create solutions aligned with client objectives
  • Drive the sales process from start to finish using CRM tools

Benefits

  • Comprehensive professional development opportunities
  • Access to cutting-edge AI technology and resources
  • Collaborative and innovative team culture
  • Flexible work environment to promote work-life balance
  • Commitment to ethical AI practices and responsibility in technology use
Full Job Description
Responsibilities

Manage and develop a portfolio of client accounts, achieving and meeting sales targets and performance metrics, ensuring high levels of customer satisfaction
• Identify upselling and cross-selling opportunities, and create targeted business strategies, through customer strategic planning, operational rigor and sales acumen
• Responsible for harnessing data insights to inform strategic decision-making, leveraging the power of AI and automation to deliver tailored client recommendations, and adoption of Meta's products
• Educate clients on product solutions and best practices to drive the adoption of Meta's proven value solutions, thereby enhancing and growing existing business partnerships
• Collaborate with cross-functional teams to design and implement solutions that align with client objectives
• Drive sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes

Minimum Qualifications
• 10+ Years of experience in sales, account management, or business development sectors
• Bachelor's Degree
• Experience adapting to evolving business priorities and adjusting strategies based on new information or shifting objectives
• Demonstrated capacity to thrive in team-focused environments with a customer-centric approach, prioritizing deadlines and business goals
• Experience leveraging data analysis, problem-solving, and strategic planning skills to translate business objectives into actionable plans
• Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomes

Preferred Qualifications
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Advanced degree in a relevant field, or certifications in account management, project management
• Experience in Sales, Enterprise or Advertising industries
• Proven technical skills (Excel, Google Suite or data analytics tools)
• Familiarity with Meta's suite of advertising solutions
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience collaborating with cross-functional teams and managing key internal stakeholder relationships to effectively support customer needs

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