Job DescriptionAccount Manager - Single Client SiteLocation: New Haven, CT (on-site at one client location)
Pay: $38.50/hour
Schedule: Tuesday-Friday, 7:00 AM-5:00 PM (4x10-hour shifts)
We9re looking for an Account Manager to be based full-time at a single client site in New Haven. You9ll be the on-site main point of contact, making sure our protective services are delivered according to contract and aligned with Securitas9 values of Integrity, Vigilance, and Helpfulness (Source: Securitas Group Values and Ethics Code).
What you9ll do- Serve as the primary on-site contact for one key client, representing Securitas professionally at all times
- Build and maintain strong, long-term relationships with client stakeholders
- Coordinate with Securitas teams (operations, scheduling, HR, finance) to ensure service quality and contract compliance
- Oversee day-to-day delivery of Securitas protective services at the site (e.g., on-site officers, mobile support, remote services, electronic security, and fire & safety where applicable - Source: Group Health and Safety Policy)
- Monitor performance, handle client concerns, and drive continuous improvement
- Support renewals and identify opportunities to enhance or expand services
- Maintain accurate site-specific account documentation and prepare basic performance and incident reports
- Ensure confidentiality of client and company information in line with Securitas policy (Source: Group Health and Safety Policy)
What you bring- Bachelor9s degree in Business, Communications, or related field; or equivalent experience
- 3+ years in account management, client services, or a similar role
- Strong communication and relationship-building skills
- Solid organization and follow-through; comfortable managing multiple priorities
- Proficiency with Microsoft Office; CRM experience preferred
- Experience in security services or other contract-based service industries is a plus
What you can expect from Securitas- A stable, trustworthy employer that believes in diversity and mutual respect (Source: Securitas Group Values and Ethics Code)
- Fair wages and good working conditions
- Opportunities for personal development and growth within a global security leader
- A culture built on Integrity, Vigilance, and Helpfulness
Are you interested in being part of our Team?3 Apply quickly and efficiently online
3 Interview from the convenience of your own home
3 Weekly pay
3 Competitive benefits
3 Flexible schedules
Benefits include:
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
