The Account Manager, Publisher Success is responsible for delivering exceptional client services, driving customer satisfaction, and ensuring long-term client retention. This role focuses on optimizing account performance, maximizing revenue, and fostering the success of assigned publishers. You will build strong relationships, provide proactive solutions, and identify opportunities for growth.
As an Account Manager, you will advocate for publisher needs, provide data-driven insights, and work closely with internal teams to ensure seamless support. This position requires excellent communication, analytical skills, and a "publisher-first" mentality.
Essential Responsibilities:
- Manage an established portfolio of publishers, focusing on retention and growth.
- Take on new accounts, build rapport, and foster trust and long-term partnerships.
- Proactively assess potential risks of churn and implement solutions to ensure ongoing success.
- Advocate for publisher needs, addressing feature and data requests, reporting, and tools.
- Use cohort data, trend analysis, and projections to provide tailored recommendations.
- Deliver periodic business reviews and performance reports.
- Maintain consistent and personalized communication with each publisher.
- Monitor client social accounts to celebrate publisher successes and milestones.
- Collaborate with Support Specialists and Engineers to resolve day-to-day issues.
- Surface trends across accounts, ensuring key information is shared and escalated when necessary.
- Maintain expert-level knowledge of Mediavine's products and services to suggest relevant features.
- Track and analyze performance results to identify opportunities for improvement.
- Perform other duties as assigned.
Requirements- 2+ years of experience in Customer Success or a related field
- Mediavine experience preferred
- Experience working remotely in a distributed team environment
- Experience in a publisher-facing role, with a focus on building and maintaining strong client relationships
- Strong proficiency with Google Suite
- Experience with communication platforms like Slack
- Experience working with a CRM such as Hubspot, Salesforce, etc
- Initiative and a drive to go above and beyond for each publisher
- Strong critical thinking and analytical skills to tailor recommendations effectively
- Excellent time management and organizational skills, capable of handling multiple tasks
- Exceptional written and verbal communication skills
- A positive attitude, strong work ethic, and a commitment to teamwork
- The ability to present data persuasively and make informed recommendations
- Availability to travel to on-site locations for team retreats and the annual all hands events approximately 20% of the time
Benefits- 100% remote
- Comprehensive benefits including Health, Dental, Vision and 401k match
- Generous paid time off
- Wellness and Home Office Perks
- Up to 12 weeks of paid Parental Leave
- Inclusive Family Forming Benefits
- Professional development opportunities
- Travel opportunities for teams, our annual All Hands retreat as well as industry event
This is an evergreen job posting to build our talent pipeline for future openings. By submitting your application, you express interest in being considered for upcoming Account Manager, Publisher Success roles. We will contact qualified candidates as opportunities arise.
