JOB RESPONSIBILITIES:

• Develops strategic customer relationships that deliver revenue growth, gross profit expansion, and retention outcomes.

• Sets account plans that translate customer needs into prioritized growth initiatives and engagement roadmaps.

• Delivers targeted programs and solutions that expand adoption, deepen customer value, and reduce churn risk.

• Identifies and advances new business opportunities by shaping proposals and moving deals toward closure.

• Provides proactive customer communications and follow-through that sustain alignment, confidence, and continuity of service.

• Resolves complex but familiar customer issues by coordinating stakeholders, driving decisions, and confirming closure.

QUALIFICATIONS:

• Bachelor's degree in business administration, sales, marketing, or a related field, or equivalent experience required.

• 4+ years of experience in B2B account management, proposal development, renewals, deal negotiation, or a related field required.

• Certification in customer success, account management, client relationship management or equivalent preferred.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/NewYork/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.